Work In Tech

Company Description

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community.

We’re one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years! As the global leader in supply chain data management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team.

Job Description

Reporting to the Manager, Program Support, the Program Delivery Analyst will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent’s Professional Services department. The Program Delivery Analyst will play an important role in supporting the program delivery activities as defined by Assent’s customers through the Program Consulting team.

• Support program delivery and execution for our clients. Your role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:

  • Preparing key project deliverables for including program guides and supplier email communication language, working closely with Associate Consultants, Consultants, and Senior Consultants;

  • Standard and custom report preparation and dashboard updates for client programs including progress reports, communication status reports, and/or supplier feedback reports both for clients and Assent colleagues;

  • Complete detailed account reviews to support the development and execution of strategic program initiatives with internal account teams;

  • Supporting custom data analysis requests, as provided by Associate Consultants, Consultants, and Senior Consultants, with approval from the Program Delivery Lead;

• Configuring business workflows and downstream documentation in client systems;

• Supporting Supplier Feedback resolution, including following up with clients to help retrieve information for their suppliers, in support of successful programs;

• Supporting Client Feedback Processing; send feedback from clients back to their respective suppliers, update data tags to reflect current statuses, and ensure that we have updated information on file;

• Meeting with clients, as required, to support their Supplier Feedback resolution;

• Schedule activities with Supplier Success for strategic phone calls and direct mails to non-responsive suppliers for key programs;

• Execute on proactive program initiatives as defined by the Program Delivery Lead and Program Delivery Specialists.

• Serves as a Peer Mentor for Program Delivery Agents;

• Possess intermediate regulatory knowledge in order to efficiently support our client program needs;

• Keep informed of Product releases and updates in order to efficiently support our clients program needs;

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Qualifications

• Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;

• Demonstrates knowledge and understanding of standard regulations and non standard regulations, Understanding basic best practices on program planning and execution

• Bachelor’s Degree/Higher diploma from a recognized learning institution;

• 1-2 years related work experience (eg. administration, reporting, research & data, customer deliverables);

• Proven experience learning a proprietary software tool would be considered an asset;

• Ability to manage time effectively and juggle multiple priorities at one time;

• Solid Excel and data management and analysis skills;

• Computer proficiency using MS Office Suite and Google Applications;

• Problem-solver who is a fast learner, self-motivated and willing to go the extra mile;

• You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;

• You are intellectually curious with excellent problem-solving skills;

• You anticipate, understand, and respond to the needs of others and are proactive about communicating;

• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;

• You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;

• You are a critical thinker and can suggest, implement, and support efficient and effective operations;

• You are open to feedback, coachable and always striving to self-improve.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

• Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

• Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

• Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.

• Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

• Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.