Interior Design Service Manager- Fixed Term 18 months

Article

Article

Design

Vancouver, BC, Canada

USD 82k-92k / year

Posted on Apr 14, 2026
Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as our Interior Design Service Manager (18 month fixed term), you’ll lead and evolve our design services program, helping customers bring their spaces to life while driving a high-quality, seamless experience from inspiration to purchase.

Fixed Term Dates: May 4th, 2026- November 5th, 2027

Why We Need You:

In our Customer Experience team, Interior Design Services (IDS) plays a key role in helping customers bring their spaces to life. We’re looking for a resilient and adaptable Interior Design Service Manager to step into this 18-month fixed term and lead the program through an important period of continuity and growth.

You’ll guide a team of designers, maintain strong design quality, and ensure the service continues to feel seamless, thoughtful, and easy for customers to use. This role is about building on what’s working today while identifying opportunities to improve how the service operates and shows up across the customer journey.

This role ladders into our broader goal of creating seamless, inspiring furniture experiences from first click to final room. You’ll help strengthen how design connects to our product, improve how customers discover and engage with the service, and drive meaningful impact on conversion and customer satisfaction.

In your first few months, you’ll get up to speed on the current program, build trust with the team, and ensure a smooth transition. By the end of your contract, you’ll have strengthened the IDS program so it feels consistent, scalable, and set up for continued success.

Why Article?

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

About the Team:

The Interior Design Services team sits within Customer Experience and focuses on helping customers create spaces they love. You’ll be leading a group of 7 contract interior designers and 1 administrative coordinator, working together to deliver thoughtful, high-quality design support across residential and commercial projects.

This team blends creativity with structure. Designers focus on creating inspiring, customer-ready spaces, while staying connected to product, timelines, and business goals. You’ll work closely with partners across Marketing, eCommerce, Creative, and Sales to ensure the service shows up clearly and consistently across the customer journey.

We are a hybrid team, with in-office days 3 times per week of your choosing.

Want to see what Interior Design Services looks like in action? Check it out here: Article Interior Design Services
Department
Interior Design
Employment Type
Fixed Term - Full Time
Location
Vancouver
Address
1010 Raymur Avenue, Vancouver, British Columbia, V6A 3T2
Workplace type
Hybrid
Compensation
$82,000 - $92,000 / year
This role's hiring manager:
Michael Ronan

What You’ll Do

  • Lead and support a team of contract interior designers, ensuring strong design quality, clear direction, and balanced workloads
  • Guide the end-to-end Interior Design Services experience, from first interaction to final purchase, for both residential and commercial customers
  • Shape how customers discover and engage with our design services across Article.com and other touchpoints
  • Drive performance of the program by improving conversion, average order value, and overall customer satisfaction
  • Balance creative direction with business needs, making thoughtful decisions on scope, resourcing, and service structure
  • Set and uphold design standards so all customer-facing work reflects Article’s brand and point of view
  • Partner with teams across Marketing, eCommerce, and Sales to improve visibility and impact of the service
  • Improve how the team works by refining workflows, tools, and processes to support a smooth and scalable experience
  • Identify opportunities to make the service more useful, intuitive, and valuable for customers

Who You Are

Qualifications:
  • 5+ years of experience in interior design, with a strong focus on residential spaces and furniture
  • Experience leading or guiding designers, either in-house or contract
  • Background in a client-facing, retail, or service-based environment
Technical Skills:
  • Strong skills in space planning, furniture selection, and styling
  • A clear and confident design point of view, with the ability to translate ideas into practical, customer-ready solutions
  • Ability to balance creative direction with business goals and constraints
  • Strong project management skills, with the ability to manage multiple timelines and priorities
Tools We Use:
  • Experience with tools like SketchUp or similar 2D and 3D planning tools
  • Comfortable working in Google Workspace
Leadership & Coaching:
  • Sets clear expectations so designers understand priorities, timelines, and quality standards
  • Creates a team environment where accountability is clear and outcomes are owned
  • Provides direct, thoughtful feedback to improve design quality and consistency
  • Coaches designers to strengthen their skills while supporting day-to-day delivery
  • Makes informed decisions by balancing customer needs, design quality, and business goals
  • Encourages continuous improvement by identifying what’s working and where the team can adapt
Additional Requirements:
  • Strong communication skills, with the ability to collaborate across teams and influence partners
  • A customer-first mindset, focused on delivering thoughtful and high-quality experiences
  • High attention to detail and strong follow-through
  • Adaptable and resilient, with the ability to work effectively in a fast-paced, evolving environment
  • Legally able to work in Canada
  • Completion of a criminal background check

Perks & Benefits

Wealth:
  • The salary range is $82,000 to $92,000. The starting salary will be determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
Life:
  • 20 days of vacation
  • 1 extra day off (Inclusion and Diversity Day)
  • 6 well-being (sick) days
  • Hybrid work: 3 days a week in the office
Total Health:
  • Excellent extended health and dental benefits packages
  • $1000 health/lifestyle spending account* for your total physical and mental well-being
  • TELUS Health App
    • Mental Health Assistance/Counseling
    • Virtual medical appointments
Office Space:
  • The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
  • Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
    • Standup desks can be requested too
  • Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
  • Onsite fitness equipment with showers and towel service
  • Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
  • A dog-friendly office - well-socialized pups are welcome
Getting here:
  • Free street parking (first come, first serve; no reserved spots for senior leaders)
  • Indoor secure bike storage with change rooms and showers
  • 20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations
Extra:
  • 45% discount on our entire product range (15% for friends and family)
*Prorated

#INDARTICLE

About Article

Hi there, we’re Article. 👋
Since 2013, we’ve been redefining the furniture industry one sofa at a time.

Where we’re based:
  • HQ: Vancouver, BC
  • Asia HQ: Ho Chi Minh City, Vietnam
  • Fulfillment centres: Calgary, Jacksonville, Richmond, & Patterson
  • Retail Stores: Vancouver & Toronto (opening soon), with more locations opening in late 2026
Artificial Intelligence (AI) in Hiring:

At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.

From us, you can expect that humans make hiring decisions.

Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.
The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.
Work Authorization:
Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US-based roles, Article participates in E-Verify

Be Aware of Scam Jobs/ Recruitment Fraud:

Click here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.

Equal Opportunity Statement:
At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.
Accommodations:
Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.

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