Retail Operations & Field Specialist
Article
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Vancouver, BC, Canada
CAD 62,400-93,600 / year
Posted on Feb 15, 2026
Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as our Retail Operations & Field Specialist, you’ll help ensure our new retail stores are operationally ready, aligned, and set up to deliver a seamless customer and team experience.
Why We Need You:
Why We Need You:
Retail is a critical part of how customers experience Article in real life. As we open new locations and continue to scale, we need someone who can connect HQ strategy to in-store execution.
In Retail Operations, this role supports new store openings, operational rollouts, and continuous improvements across locations. This fits into our larger goal of building resilient, scalable retail operations that support growth across Canada and the United States.
Within your first few months, you’ll support an upcoming store launch and help streamline key operational tools or processes. In a year, you’ll be proud to say you’ve helped multiple stores open successfully and improved how our retail operations run day to day.
Why Article?
Why Article?
As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company redefining the furniture industry.
About the Retail Operations Team:
The Retail Operations team partners closely with Store Managers and cross-functional teams across HQ. We focus on execution, operational readiness, and building systems that support store teams. We take our work seriously, but not ourselves. Together, we’re relentless in solving problems that help our retail teams succeed.
We are a hybrid team — you’ll be in the Vancouver HQ office or working in stores at least 3 days per week. This role also includes travel to retail locations across Canada and the United States to support store openings and operational initiatives.
- Department
- Retail
- Employment Type
- Permanent - Full Time
- Location
- Vancouver
- Address
- 1010 Raymur Avenue, Vancouver, British Columbia, V6A 3T2
- Workplace type
- Hybrid
- Compensation
- $62,400 - $93,600 / year
What You’ll Do
You’ll be part of the Retail Operations team, working cross-functionally to support store execution and readiness.
- Support operational readiness for new store openings and major refreshes
- Own and coordinate cross-functional launch deliverables such as supplies, technology, and operational tools
- Travel to store locations during pre-opening and launch periods to provide hands-on support
- Ensure stores have the systems, tools, and resources needed to operate effectively
- Partner with internal teams to improve workflows, documentation, and store-facing processes
- Coordinate ordering, tracking, and distribution of store supplies and operational materials
- Monitor supply levels and support accurate inventory tracking across locations
- Act as a liaison between Store Leadership and internal partners to align timelines and expectations
- Track action items, flag risks or delays, and provide clear status updates to stakeholders
- Support reporting, documentation, and operational process coordination
Who You Are
Qualifications:
- 3+ years of experience in retail operations, field operations, store support, or multi-unit retail environments
- Experience supporting store openings, operational rollouts, or cross-functional initiatives
Technical Skills:
- Strong operational mindset with a focus on execution and problem-solving
- Proven ability to manage multiple workstreams in a fast-paced environment
- Ability to identify gaps and drive follow-through across stakeholders
- Clear communicator who can influence and support frontline leaders
Tools We Use:
- Proficient in G-suite (Docs, Sheets, Slides)
- Comfortable using operational trackers and task management tools
Ways of Working:
- Resilient and adaptable when plans shift or timelines change
- Comfortable working autonomously in a hybrid HQ and field-based role
- Organized, detail-oriented, and proactive in flagging risks or delays
Additional Requirements:
- Legally able to work in Canada
- Completion of a criminal background check
- Valid passport and ability to travel throughout Canada and the United States to support store openings and operational initiatives
Perks & Benefits
Wealth:
- The salary range is $62,400 - 93600*
- Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
- We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
- 4% RRSP match through Wealthsimple
Life:
- 15 days of vacation*
- 1 extra day off (Inclusion and Diversity Day)
- 6 well-being (sick) days
- Hybrid work: 3 days a week in the office
- Work remotely (anywhere in the world) for up to 3 weeks
Total Health:
- Excellent extended health, dental and vision benefits
- $1000 health/lifestyle spending account* for your total physical and mental well-being
- TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments
Office Space:
- The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
- Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested too
- Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
- Onsite fitness equipment with showers and towel service
- Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
- A dog-friendly office - well-socialized pups are welcome
Getting here:
- Free street parking (first come, first serve; no reserved spots for senior leaders)
- Indoor secure bike storage with change rooms and showers
- 20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations
Extra:
- 45% discount on our entire product range (15% for friends and family)
*Prorated
About Article
Hi there, we’re Article. 👋 Since 2013 we’ve been redefining the furniture industry one sofa at a time.
- Vancouver, Canada is home to our HQ (and our first retail store)
- Ho Chi Minh City, Vietnam is home to our Asia HQ
- Our US and Canadian logistics network serves our customers coast to coast
Artificial Intelligence (AI) in Hiring:
At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.
From us, you can expect that humans make hiring decisions.
Criminal Background Checks:
Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.
At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.
From us, you can expect that humans make hiring decisions.
Criminal Background Checks:
Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.
The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.
Work Authorization:
Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.
For US-based roles, Article participates in E-Verify
Be Aware of Scam Jobs/ Recruitment Fraud:
Click here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.
For US-based roles, Article participates in E-Verify
Be Aware of Scam Jobs/ Recruitment Fraud:
Click here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.
Equal Opportunity Statement:
At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.
Accommodations:
Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.
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This job is no longer accepting applications
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