Home Expert Associate (Retail)

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Article

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Vancouver, BC, Canada

CAD 24-24 / hour

Posted 6+ months ago
Hey, we’re Article. You might have known us as an online-only furniture company. Well, changed recently as we've opened our first store.

As a Home Expert Associate, you’re the face of Article to our customers making every in-store customer interaction a delightful one.

Availability:

Our store is open 7 days a week, 10am -6pm PST.

As a casual employee, you must have a minimum availability of five days per week, including mandatory availability on 3 week days and both Saturday and Sunday. While you may be scheduled for just one weekend day, there may be instances where both Saturday and Sunday are required. Work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range.

We require individuals with flexible availability. The shifts you will be assigned to will typically be between the following hours:

9am - 7pm PST.

If you are interested in joining our team, please ensure that you can accommodate these shift timings as part of your availability.

Store Location: 848 E Hastings St, Vancouver, BC, V6A 1R6

As a casual employee:
  • To start, you’ll work closer to 5 shifts per week. The number of shifts may fluctuate between 3 to 5 in the next few months based on customer volume
  • More shifts are available based on your availability and the demands of the business
  • $24 per hour + 4% vacation pay
  • 25% discount on all Article furniture
Department
Retail
Employment Type
Permanent - Part Time
Location
Vancouver
Workplace type
Onsite
Compensation
$24.00 / hour

What you'll do:

The Retail team strives to offer a remarkably better customer experience when they enter the store.

Get to know our team:

We provide a balanced approach when evaluating your performance to provide specific feedback on how and where you can grow (from promotions to special projects). We believe in providing timely, honest and thoughtful feedback. When you first start with us, you will work closely with your General Manager to make sure you're set up for success.

As a team, we walk the walk when it comes to Win Together, your teammates and managers have your back and create a supportive workplace of respect, fairness and fun.

Who you are:

As a Particle (people of Article), you will have a high level of empowerment to solve challenging, meaningful customer problems the best way you can.
  • Previous retail experience - ideally considered purchase retail -purchases where the customer often will time to research, compare options, and deliberate before buying because of long-term use, or emotional significance.
  • You have a customer-obsessed attitude and build genuine connections to help
    create life-long Article customers
  • Actively engage customers and assist with product selections and process all
    customer orders
  • You love solving problems
  • You’re looking for a flexible schedule which allows you the freedom you need in your life
  • Providing remarkably better customer experiences via phone calls, emails, and live chats
  • You’re tech-savvy, and you can quickly shift between multiple software applications.
  • Able and willing to move products and objects weighing up to 30 lbs (13.6 kg)
  • Must be 18 years of age or older
  • Legally able to work in Canada
  • Completion of criminal background check
Bonus points if:
  • You have experience/ education in Interior Design or past Home Furnishing retail experience
#INDARTICLE

About Article

Hi there, we’re Article. 👋 Since 2013 we’ve been redefining the furniture industry one sofa at a time.
  • Vancouver, Canada is home to our HQ (and our first retail store)
  • Ho Chi Minh City, Vietnam is home to our Asia HQ
  • Our US and Canadian logistics network serves our customers coast to coast.
Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.
The decision if a criminal record will restrict your employment will be done on a case by case decision, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.
Work Authorization:
Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US based roles, Article participates in E-Verify
Equal Opportunity Statement:
At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.
Accommodations:
If an applicant requires an accommodation due to a disability or any other protected characteristic feel free to email ta.accommodation@article.com or let the hiring team know at any stage of the recruitment process.

This email will only respond to accommodations, all non-related emails will be deleted.

Artificial Intelligence in Hiring:

All applications are carefully reviewed by humans. We do not use artificial intelligence or ranking algorithms in our hiring decisions.

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