About the job

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Senior Manager, R&D - Endpoint Sustaining to be part of making that happen.

About the Role

The Senior Manager - R&D (Endpoint Sustaining) plans and directs all aspects of development activities within their teams. This means that they ensure all engineering projects, initiatives, and processes are in conformance with the organization's established policies and objectives.

They report into a Director of R&D or in some cases the VP of R&D. They work closely with R&D Leadership, Product Management and the Security Services(S2) to ensure their teams are building what our customers and users need in a timely fashion.

Senior Managers have a large scope of leadership and can have multiple managers and/or leads reporting to them. Senior managers can also have specialized subject matter expertise within the technical areas their teams work in.

Scope of Role

• Manages sustaining releases for all Arctic Wolf’s Aurora products.

  • Establishes a rapid release cadence process to allow for faster time-to-customer turnaround for addressing field issues and maintenance tasks for our in-field products.

  • Coordinates with product and support to ensure the team are delivering the most important items first.

  • Manages multiple release streams across 3 major platforms (Windows, MacOS, Linux)

• Builds out a team of professional, highly motivated software developers and test engineers that can deliver updates with maximum efficiency and predictability.

• Generates and manages day to day work for their assigned team(s) and lead(s).

• Participates in quarterly planning for the team, coordinating feature and maintenance releases.

• Is also a key contributor to longer term planning and strategy with their Director.

Responsibilities Include:

• Manage team(s) that will deliver high quality, innovative software solutions, in collaboration with stakeholders such as architects, developers, product managers, CSEs and prod support people.

• Support the team by providing direction, clarity and removing obstacles.

• Instil Foundations of R&D in their teams by living them on a daily basis.

• Execute the Product roadmap

  • Ensure teams are highly motivated, performing well, and delivering work on time.

  • Remove any blockers preventing teams from getting their work done.

  • Make sure each team is clear on the objectives and goals they are striving to achieve.

  • Work with team members to deliver the key features

  • Work with Architects to define and execute on the company's technical roadmap.

• Implement the R&D Department and Team Responsibilities.

  • Oversee the full software development life cycle.

  • Follow and champion quality processes across all phases of the SDLC.

    • Nurture a culture of quality and ownership across every release

    • Trust but verify each step along the way towards a release

    • Adjust and adapt to new situations and technologies

    • Focus on the highest quality outcome for each deliverable

  • Ensure their teams is following ISMS regulations

    • Secure Coding Practices

    • Acceptable Use

  • Develop careers of team members

    • Regular One on Ones

    • Career and personal development coaching

  • Execute administrative responsibilities

    • Manage employee compensation and vacation time

    • Manage and approve conference and training budgets

    • Involved in helping set and manage the Directorate level budget

    • Has strong financial management skills

  • Recruitment

    • Lead recruitment efforts for their team(s) for both full-time and co-op employees.

    • Be a key contributor to planning, hiring and recruitment strategy for their teams

• Mentor each team member; help them grow their technical and leadership skills.

• Establish career development plans and achievable goals for your reports and support their ongoing growth.

• Drive continuous development process improvements.

• Build collaborative relationships with other teams and stakeholders within the organization.

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion,and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

· Equity for all employees

· Flexible annual leave, paid holidays and volunteer days

· Training and career development programs

· Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

· Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.