At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Director, Customer Success - Enterprise to be part of making this happen.

Responsibilities:

• Lead, coach, and develop a team of Customer Success Managers to drive customer retention, growth, and adoption of Arctic Wolf services.

• Guide the team in achieving renewal and expansion targets through consultative, value-based selling strategies.

• Act as the voice of the customer by gathering feedback and collaborating with cross-functional business leaders to influence improvements.

• Oversee customer account health by ensuring satisfaction and the successful execution of quarterly business reviews.

• Support CSMs in identifying and positioning upsell opportunities that align with customer needs and Arctic Wolf’s solutions.

• Provide guidance on complex negotiations and long-term account growth strategies, leveraging deep product and industry expertise.

• Ensure operational excellence by helping the team effectively prioritize and manage a high volume of customer requests, while resolving issues promptly and coaching customers toward optimal solutions.

• Own and manage the team’s forecasting process, delivering accurate insights on renewals, expansions, and churn risk to the business.

Required Skills and Experience:

• 5+ years of proven leadership and people management experience, with a track record of developing and motivating high-performing teams

• 5+ years of successful sales experience, ideally within a technology-focused organization

• Demonstrated quota attainment and revenue growth success in a quota-carrying role

• Channel and partner management experience strongly preferred

• Ability to thrive in a fast-paced, rapidly changing environment while maintaining focus and adaptability

• Bachelor’s degree (or an equivalent combination of education and relevant experience)

• Strong technical aptitude, with proficiency in spreadsheets and CRM tools (Salesforce experience preferred)

• Commitment to delivering exceptional customer service while maintaining the highest standards of business quality and data security

• Creative, strategic thinker who inspires passion, quality, and commitment in others

• Excellent organizational, communication, and presentation skills

• This role is based in Eden Prairie, MN and requires in-office presence

• Willingness to travel up to 25% (passport required)

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible time off and paid volunteer days

• 401k match

• Training and career development programs

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services

• Robust Employee Assistance Program (EAP) with mental health services

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.