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At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Executive Assistant and Office Manager in Newcastle to be part of making this happen.

Position Overview and Objective

We are seeking a highly organised and proactive Executive Assistant and Office Manager to support senior leadership and to ensure the smooth and efficient operation of our EMEA head office. This dual-role position requires exceptional communication, multitasking, and problem-solving skills, combining executive-level administrative support with office operations management.

Primary Responsibilities and Duties

Executive Assistant Duties:

• Provide high-level administrative support to the EMEA region’s Vice President and General Manager, including managing calendars, scheduling meetings, and booking and coordinating complex domestic and internation travel (flights, hotels, visas, local transportation).
• Coordinate and manage complex calendars, including internal and external meetings, appointments and events.
• Assist in special projects and strategic initiatives as needed, whilst always handling confidential information with discretion.
• Process travel reimbursements and expense reports in a timely and accurate manner.
• Prepare presentations, reports, agendas, and meeting materials, coordinating leadership offsites or cross-functional meetings travel and documentation
• Liaise with internal and external stakeholders on behalf of the senior leadership team and serve as a primary point of contact between many stakeholders.
• Manage incoming communication (emails, calls, correspondence) and prioritise responses.
• Build strong relationships across the global organisation to facilitate smooth information flow. Demonstrating judgement and maturity when handing crisis communications or urgent issues.
• Attending meetings, take notes, and follow up on action items.

Office Manager Duties:

• Oversee day-to-day office operations to ensure a well-functioning work environment.
• Manage office supplies, equipment, and vendor relationships.
• Coordinate facility maintenance and liaise with property management as necessary.
• Organise company events, meetings, and team-building activities.
• Maintain office policies, specifically Health & Safety procedures and recommend improvements where necessary.

Key Skills & Qualifications

• Strong proficiency with Microsoft Office Suite including Power Point, zoom, slack and other communication tools
• 5 years’ experience working in a professional office in an executive assistant & office manager role
• Experience of managing worldwide travel arrangements
• Experience supporting C-level and/or senior leadership
• Proven experience in managing office operations, vendors, and facilities.

Key Competencies

• Ability to prioritize multiple tasks and deadlines.
• Keeps schedules, meetings, and documents orderly and accessible.
• Manages complex calendars and travel arrangements efficiently.
• Clear, concise, and professional in both written and verbal communication.
• Adept at liaising with senior executives, internal teams, and external stakeholders.
• Capable of drafting correspondence, reports, and presentations with high attention to detail.
• Project management
• Proactive in identifying issues and offering practical solutions.
• Thinks ahead, mitigates potential disruptions, and supports executive decision-making.
• Builds positive relationships across the organization.
• Welcoming, diplomatic, and professional in all interactions.
• Acts as a culture carrier and central point of contact in the office.
• Thrives in a dynamic, fast-paced environment.
• Maintains composure under pressure and adjusts to changing priorities.
• Maintains a high standard of accuracy and thoroughness.
• Notices inconsistencies and errors and takes corrective action proactively.
• Takes ownership of tasks without constant supervision.
• Anticipates needs and acts before being asked.

Preferred Qualifications

Additional certifications in administrative support, project management, or office management (e.g., CAP, PMP, SHRM-CP).

Our offer:

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• 28 days annual leave, 8 bank holidays and paid volunteering days off

• Pension plan employer match

• Training and career development programs

• Robust Employee Assistance Program (EAP) with mental health service

• Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.

• Fertility support and paid parental leave

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.

Have we sparked your interest? Then send us your CV and your references.