Work In Tech

About the job

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Developer, Engineering Services to be part of making that happen.

About the Role

As an R&D Tools Developer, you will be working with the other members of the R&D TAS team to support the tools within the R&D Organization. This role will be responsible for administration, configuration and support of our Jira and Confluence cloud instances in use by R&D and Product team, and broader R&D application level support for our lab environments and other R&D tools. This role will work closely with IT and R&D departments to ensure that tooling meets the needs of the specific teams.

In your first 6 months:

• Build/admin/support projects within Jira.
• Guide and lead the implementation of new tools within R&D from end to end.
• Drive better adoption and use of tools within R&D including Jira, Confluence, Github, etc
• Participate in process and tooling discussions as a subject matter expert
• Review tool implementations for best practices and make recommendations for improvement

Duties and Responsibilities:

• Administer and define Jira and Confluence solutions for ever-changing needs within the R&D and Product organizations
• Support the R&D suite of tools, including Jira, Confluence, Github, and other R&D tools
• Collaboratively work with IT to setup tools that meet the needs of R&D and Product teams.
• Analyze, review, and document functionality to determine potential areas of continued improvement.
• Work with the Training team to develop user training on R&D tools regarding how to use the tools, new functionality, etc.
• Maintain existing Jira projects, workflows, and permissions, while working in a Jira cloud environment.
• Document and support best practices for Confluence page structure, template creation and space permissions
• Work with Jira filters, reporting, dashboards, workflows, fields, to provide the best solutions for the problem
• Test new features and functionality of the Atlassian Suite of tools, integrations and Apps to ensure compatibility.

About You:

• Experience as Jira Administrator with expertise customizing Jira projects with various schemes, complex workflows, custom JQL, and integration with other business systems, including external reporting systems.
• Experience with architecting a Jira Cloud Instance (Jira Software and Jira Service Management) across multiple teams would be an asset.
• Experience maintaining Github Organizations or Administration of other source control products
• Experience with AWS, Azure, GCP or Vmware is an asset
• Ability to construct advanced dashboards using various filter types in Jira and Confluence
• Experience in researching, building a business purchase case, and installing Atlassian Apps.
• Understanding of User & Group management through Atlassian Access.
• Experience maintaining and supporting systems or tools in a rapidly changing environment
• Strong analytical skills.
• Atlassian Certifications an asset.
• Ability to work in a dynamic agile environment.
• Must have strong work ethic with good time management skills.
• Excellent verbal and written communication skills.

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion,and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

· Equity for all employees

· Flexible annual leave, paid holidays and volunteer days

· Training and career development programs

· Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

· Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.