Work In Tech

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Network and Technology Operations Specialist to be part of making this happen.

About the Role:

The Network and Technology Operations Specialist manages in-coming operational issues and works with the Security Services team to provide post-incident remediation activities.

As a Network and Technology Operations Specialist, you will:

• Drive optimization of customers environments post onboarding to establish a baseline security posture to start the customer on their security journey.
• Work closely with customers to create a basic configuration and help educate the customer on the use of the platform.
• Analyze incoming operational events based on different data points; network, endpoint, and log sources expediently, consistently, and accurately.
• Own overall technical outcome and direction for the case for the customer, with authority to guide less experienced Triage team members in support tasks and participation in customer interactions.
• Review customer configurations to ensure that the system is operating effectively. Independently investigate or update more complex configurations based on identified customer needs.
• Monitor systems for incidents and vulnerabilities; develop monitoring and visibility capabilities; reports on incidents, vulnerabilities, operational issues and trends.
• Troubleshoot and resolve operational health of sensors and scanners in customer environments. Resolve cloud sensor configuration and communication issues.
• Conduct quality reviews on outgoing tickets, engagements, and at a system level looking for areas of improvement. Provide input to management based on findings.
• Coach and mentor other team members based on expertise, handling customer calls and escalations at any time required.
• Participate in a 24x7 shift schedule as required.

We’re looking for someone with experience in:

• Customer expectation management and leadership
• Troubleshooting experience with cloud technologies (AWS, Azure, GCP, etc.).
• Linux/Unix shell and kernel troubleshooting.
• Troubleshooting Windows client-server infrastructure systems (AD, O365, mail systems).
• Advanced knowledge of virtualization systems (e.g. VMware or Hyper-V).
• Troubleshooting of network infrastructure (e.g. Switches, routers, firewalls, wireless, network monitoring tools).

Additional skills and experience:

• Strong communication and customer management skills
• Strong understanding of Security concepts and malware
• Strong knowledge of core Windows OS, Linux, and Mac
• Strong VMware or Hyper-V knowledge
• Strong firewall concepts including network routing and switching
• Advanced network fundamentals
• Strong understanding of cloud-based infrastructure-as-a-service providers including AWS, Azure
• MCSE or Active Directory MCP certificates an asset

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.