Business Systems Administrator - Salesforce
Arctic Wolf
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Business Systems Administrator to be a part of making this happen.
Location
Based out of HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3 days a week in office)
About the Role
The Business Systems Administrator works directly with key users of Salesforce to ensure maximum efficiency and capitalize on the full features and benefits of the system based on the various user group needs that drives improvements that enables teams to achieve their strategic business objectives.
We are seeking someone with excellent relationship, organizational, and technical skills who can interface directly with internal stakeholders to understand their business needs to translate, administer and enhance the system accordingly.
Responsibilities
Work with Business Applications Leadership and Internal Stakeholders to identify needed system changes and partner on adoption and change management.
Help manage new releases of the assigned Business System and efficiently roll out new features.
Understanding of disciplined change control processes.
Create, maintain and cleanup fields, flows, views, reports, & dashboards
Create new reporting capabilities and respond to ad-hoc reporting requests as needed.
Assist with User Access audits, including review of job titles, data permissions and visibility, etc.
Monitor application storage usage and archive data as needed.
Working knowledge of most integrations that exist within the tool set and how changes, enhancements and new functionality adds with mesh with and possibly affect the AWN application ecosystem.
Reference and update (where applicable) existing documentation regarding Salesforce support and enhancement management.
Assist with maintaining personnel and access changes in response to approved business/departmental changes.
Help install new Managed Packages and tools into the environment.
Who You Are
Solid problem-solving skills.
Ability to understand our organization’s business.
Ability to understand our Business Tool eco-system.
Ability to quickly acquire working knowledge of connected business tools is a plus (Gainsight, Marketo, Outreach, etc.).
Ability to manage individual work efforts as part of Jira Sprint/Release process.
Collaborative and consultative abilities to work with non-technical end users.
Aptitude for eliciting user requirements and developing both process and technical solutions.
Computer literate and proficient in standard office applications Word, Excel and Outlook.
Minimum Qualifications
2+ years of Salesforce administration experience
Salesforce Administrator Certification required
Willingness to continue growing through experience and/or study and certification.
In-depth knowledge of the standard capabilities of Salesforce
Detail oriented and self-starter with strong written and interpersonal skills
Ability to work independently, as well as part of a team
Working knowledge of the Lead to Book Sales lifecycle within a SaaS company
Team player with a positive “can-do” attitude
Preferred Qualifications
Bachelor’s degree OR equivalent education/experience
About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.