Senior Business Systems Manager
Arctic Wolf
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.
Our mission is simple: End Cyber Risk. We’re looking for a Senior Business Systems Manager to be a part of making this happen.
Location: Eden Prairie, Minnesota, USA (Hybrid role, 3 days a week in office)
About the Role
The Senior Business Systems Manager is an IT professional that works with internal and external stakeholders to understand, document, facilitate, and configure business systems and process improvements.
Responsibilities
Liaise with internal and external stakeholders to understand, document, facilitate, and configure Business systems and process improvements
Serve as the business systems point of contact for assigned business stakeholders and Business Operations team.
Provide industry best practice recommendations for business systems related process and configuration.
Collaborate cross-functionally to effectively elicit and document requirements while determining business value, project scope, and success metrics
Lead efforts to identify process improvement opportunities, create process flows, and match technology solutions with process
Manage a working list of projects and concurrently work the projects from concept to completion.
Manage and maintain project plans to execute the pipeline of projects in the most efficient manner possible.
Who You Are
Solid knowledge of Corporate Business Systems (ie. CRM, Marketing Automation, PRM, CMS, and ERP tools)
Fluency in applications of Business Operations practices (ie. Quote to Cash, Sales and Marketing Demand Generation)
Ingenuity to find solutions that bridge the gap between system constraints and business need
Excellent analytical and abstract reasoning skills
Effective communicator with technical peers and non-technical stakeholders at all levels
Proven ability to project management and impart project management expertise through example and collaboration
Strong understanding of functional needs across the business and ability to think from the customer perspective
Minimum Qualifications
5+ years experience with Business Systems and Administration
Bachelors degree or equivalent
Preferred Qualifications
SaaS industry experience preferred
Cybersecurity industry experience preferred
Prior experience building and supporting a hyper-growth business in a distributed environment
About Arctic Wolf
At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named among the list of Top Workplaces in USA, Minnesota (2021-2024), and Texas (2023-2024), Best Places to Work San Antonio (2023, 2024) and Minneapolis/St. Paul (2022-2024), as well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2023) lists.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Flexible time off, paid volunteer days, and paid parental leave
401k matching program
Enhanced maternity leave and fertility support services
Robust Employee Assistance Program (EAP) for mental health services
Training and career development programs
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.