Senior Sales Engineer - Customer Success
Arctic Wolf
Arctic Wolf is a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf® Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most security use cases. The Arctic Wolf® Platform delivers automated threat detection and response at scale and empowers organisations of any size to stand up world-class security operations with the push of a button.
Our mission is simple: End Cyber Risk.
- Provide technical expertise in the form of presentations, demos, and dialog that educates and drives the Arctic Wolf value proposition for cross-sell and upsell to existing customers.
- Be an active participant in discovery conversations with existing customers to understand their needs and validate alignment with currently deployed and additional Arctic Wolf solutions.
- Thoroughly understand and document customer environments including security tooling, network design, authentication, and cloud services.
- Effectively demonstrate key differentiators by understanding the competitive landscape.
- Help foster a culture of knowledge sharing by taking lead and being a highly active participant in communication channels such as Slack, team meetings, and broader enablement efforts.
- Volunteer for and execute upon company or team-wide initiatives such as process improvement, training, content creation, etc
- Mentor new hires in a variety of domains including technical knowledge transfer, demo and presentation best practices, and sales processes.
- In depth knowledge of infrastructure components including; Networking, Identity Management, Cloud Services, Virtualisation and OS Windows/Linux/Mac.
- Technical understanding of security tools and strategies. E.g., security frameworks, security operations, incident response, SIEM, XDR, EDR/EPP, IPS/IDS/NDR, etc.
- Ability to articulate and demonstrate the business application and value of the Arctic Wolf technology to all audiences, ranging from technical to executive-level decision makers
- Excellent written, verbal, presentation, time management, and attention to detail
- Understanding of the entire sales process from qualification to closure through the channel partner experience, with the ability to manage via SFDC and other tools
- Business Application Experience (e.g., Salesforce, M365/Office)
- Ability to publicly speak on behalf of Arctic Wolf in larger forums like tradeshows, webinars, channel enablement sessions.
- Experience in modern application deployment technologies including container and cloud based models.
- fluent in German and English
- Communication
- Organisational Agility
- Problem Solving
- Minimum of 3 years in a customer-facing role, preferably in a sales engineering capacity or consulting role focused on security solutions
- Minimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desired
- CISSP, GCIH, CISA, CISM or other security focused certification(s)
- 10 years supporting, delivering, or designing enterprise IT systems with a security focus
- Demonstrated overachievement consistently in previous sales engineering role(s)
Our offer:
- Company shares for everyone: Our attractive salary package also includes company shares so that every employee has a direct stake in our success
- Our team, the pack: We offer an international, diverse and inclusive work environment and live positive – in and out of the office
- An attractive workplace: Our office is in an attractive location, in the Messetower in Frankfurt with a great view. We work with Macs and have the latest IT Equipment
- Flexibility for work and free time: We have trust working hours that offer our wolves the greatest possible flexibility. For free time, we offer our 30 days of vacation.
- Further development: We support employees with regular training and certifications. We support professional development and promote internal employees – in our fast-growing company there are great opportunities for advancement
- Regular social events, including our legendary Arctic Wolf parties
At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally, ensuring we offer all wolves a compelling package. Come join the Pack during this exciting time of rapid growth where every employee makes a difference, and their contributions are recognised and rewarded.
Have we sparked your interest? Then send us your CV and also gladly your references.