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Lead Sales Operations Administrator

Arctic Wolf

Arctic Wolf

Sales & Business Development, Operations
Eden Prairie, MN, USA
Posted on Tuesday, July 2, 2024

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Lead Sales Operations Administrator to be a part of making this happen.

Location: HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3-days a week in office)

About the Role

The Lead Sales Operations Administrator plays a key role in owning and improving our quote to cash/order process by acting as a player/coach to the Sales Operations team in the following functions: maintaining data integrity between systems and aligning our internal processes and documentation thereof to allow scalability for rapid growth. Collaborates with legal, finance and internal sales team to refine our processes and advocate for efficiency.

Responsibilities

  • Trusted coach and mentor for the sales operations team

  • Provide leadership in defining, mapping, and documenting key sales operations process between opportunity creation and order entry in Salesforce.com

  • Help drive complex, strategic projects to improve visibility and streamline existing processes

  • Troubleshoot gaps and build relationships to solve cross-functional challenges

  • Identify, lead, and take part in high-profile projects

  • Act independently with general high-level direction

  • Work with Business and Sales Operations to ensure systems work is coordinated between internal stakeholders

  • Coordinate and oversee month-end order processing activities

  • Guide the onboarding/training of new Sales Operations team members and ensure they are on track for success

  • Champion the continued training and resource development required for the success of the Sales Operations team

  • Respond to sales rep and partner inquiries related to quotes, orders, and invoices

  • Partner with finance and sales on customer inquiries related to order or invoice issues

  • Provide accurate and timely reporting and visibility to contract/order information

Who You Are

  • Excellent communication skills: verbal, written, presentation

  • Innovative, motivated, organized, high energy team player

  • Process and quality orientation with attention to detail

  • Excellent MS Office skills

Minimum Qualifications

  • 5 + years previous relevant experience

  • Prior experience working with subscriptions and contracts

  • Salesforce.com and/or CPQ quoting experience a plus

  • Prior experience working with partner or channel partners

Preferred Qualifications

  • Undergraduate degree

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • 401k match or RRSP

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.