Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations andfr remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Cyber Security Consultant to be based in our Newcastle office, UK office to be part of making this happen.

Role Summary

The Concierge Security Engineer 3 supports the technical relationship with their

assigned customers and leverages their skills and expertise to create and maintain an

outstanding partnership with customers around the provision of security services.

Primary Responsibilities and Duties

Interact on behalf of AWN with customers as a technical representative and first-level provider of security services.

Analyse security events based on different data points; network, endpoint, and log sources expediently, consistently, and accurately.

Leverage education and training to identify correlations in client environment to determine if behaviour is expected.

Support the direct delivery of Arctic Wolf network and endpoint security solutions to

customers.

Monitor systems for security incidents and vulnerabilities; develop monitoring and visibility capabilities; reports on incidents, vulnerabilities, and trends. Independently steer complex investigations within area of expertise, and leverage

security knowledge to engage the other experts within other disciplines to resolve matters appropriately.

Prepare and document security governance, standard operating procedures, and protocols.

Configure, troubleshoot, and maintain security for customer environments.

Monitor systems for irregular behaviour and set up preventive measures.

Determine need for escalation and proactively communicate and coordinate with customers and stakeholders (both internal and external to AWN).

Educate and train staff on information system security best practices.

Key Skills

Networking: Strong understanding of common business network requirements and

knowledge of some common equipment brands.

Ability to perform simple network troubleshooting. Ability to scope requirements for AWN services based on client's network.

Cloud: Ability to enable SaaS-specific security controls. Ability to troubleshoot simple cloud-based service configurations for logging purposes.

Software as a Service: Knowledge of vulnerability management including tools and

processes used to create an effective vulnerability management program.

Managed Risk: Strong knowledge of vulnerability management including tools and

processes used to create an effective vulnerability management program.

Strong understanding of the concepts of Business Continuity Planning.

Strong understanding of Disaster Recovery Planning and Incident Response concepts.

Authentication & Access Control: Strong understanding of Active Directory policies and

events.

Endpoint: Understanding of how to harden a system using best practices and

frameworks like the CIS benchmarks.

Understanding of common tools used to conduct OS Based attacks. Ability to remediate and contain malware threats.

Perimeter: Intermediate understanding of firewall concepts. Some intermediate

troubleshooting skills. familiarity with hardening common services. Be able to speak to

specific advantages between IDS & IPS and when and where you might use one over

the other. Familiarity with typical VPN scenarios. Knowledge of GEO filtering and

potential impacts.

Communication: Strong English communication, written and verbal. Strong de-

escalation and conflict resolution skills.

Ability to break down client requests into actionable, trackable tasks.

Demonstrated ability to apply critical thinking to resolve issues and overcome

challenges with some assistance as required."

"Customer Focus: Brings together aspects of a trend or policy into a clear picture for

others to understand. Looks for ways to add value beyond customers' immediate

requests and acts on them.

Anticipates customers' upcoming needs and concerns. Explores and addresses long-term customer needs."

Key Competencies

Minimum Qualifications

5-7 years relevant experience

Relevant education could include university degree, college diploma, or industry

certifications

Technical competencies are mostly at the Intermediate level

Why Arctic Wolf?

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally.

We offer all wolves a compelling compensation and benefits packages, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer together with a comprehensive private medical and life insurance, pension, and company equity shares. Also, we want to ensure all employees to have a good work-life balance offering a robust Employee Assistance Programme, professional career progression and so much more!

Come join the Pack during this exciting time of rapid growth where every employee makes a difference, and their contributions are recognised and rewarded.

Apply now

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