Work In Tech

Find your next role at Canada's fastest-growing tech companies

Security Services Technical Trainer 3 - US

Arctic Wolf

Arctic Wolf

San Antonio, TX, USA
Posted on Wednesday, May 29, 2024

Job Description

for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Security Services Content Developer to be part of making this happen.

About the role:
Arctic Wolf is seeking an experienced Cybersecurity Training Content Developer to join support our rapidly growing security services around the world. The ideal candidate will be responsible for the design, development, creation, and maintenance of training materials and documentation. This role involves creating engaging content for various learning formats, including instructor-led training, e-learning modules, and microlearning materials.

Key Responsibilities:

  • Develop comprehensive, up-to-date training materials and documentation focused on internal tools and processes while ensuring alignment with cybersecurity principles, trends, and best practices.

  • Design and create engaging content for various learning formats, including instructor-led training sessions, e-learning modules, and microlearning resources.

  • Collaborate with diverse stakeholders in R&D, Product Management, and Security Services to ensure accuracy and completeness of training.

  • Ensure training materials comply with industry standards and guidelines while being adaptable to different skill levels and learning styles.

  • Update and revise existing training content to reflect the latest cybersecurity threats, tools, and techniques.

  • Earn and maintain ‘Certified’ status within Security Services


  • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.

  • A minimum of 3 years of experience in developing training materials within the cybersecurity domain.

  • Strong understanding of cybersecurity concepts, including network security, ethical hacking, risk management, and compliance.

  • Proficiency in instructional design methodologies and adult learning principles.

  • Experience in using various authoring tools and Learning Management Systems (LMS).

  • Excellent written and verbal communication skills.

  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

  • Industry certifications such as CISSP, CompTIA Security+, or equivalent would be a plus

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • 401k match

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.