Work In Tech

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Senior IT Infrastructure Administrator to be a part of making this happen.

Location: Kitchener-Waterloo, Ontario, Canada (Hybrid - 3 days a week in office)

About the Role

The Senior IT Network Infrastructure Administrator is responsible for the security and daily administration of internal core data networks and corporate technology infrastructure.

Responsibilities

• Participate in corporate network infrastructure administration

• Triage incidents and requests for the network infrastructure team

• Configure and support office technology including conference room technology, Zoom rooms, dashboards, iPad room schedulers, intercom devices, etc.

• Configure and support network infrastructure including UPS systems, wireless access points, firewalls and switches

• Participate in a network infrastructure on-call support rotation

• Maintain and support network connectivity across various global locations

• Plan, implement, and support projects for IT and other internal groups (E.g., Firewall upgrades, certificate management, network monitoring, hardware/software installations and new office build projects)

• Document and diagram networks and systems, configurations, and changes

• Triage, respond and manage IT service requests in a timely fashion including those related to IT infrastructure, cloud systems and corporate network connectivity

• Provide escalation support for the IT helpdesk and IT network team

• Perform network security, capacity and stability monitoring and respond to alerts

• Collaborate virtually and in-person with team members across North America and around the world

• Attend trainings, seminars, or webinars relevant to job role to enhance current knowledge and skill

• Adaptable to changing business needs and requirements as the company evolves

Who You Are

• General networking, security, and infrastructure fundamentals

• Experience configuring firewall rules and switch ports on enterprise network hardware such as Cisco, Palo Alto and Juniper

• Experience planning, configuring, installing, maintaining, and troubleshooting enterprise IT network systems

• Understanding of technology and alignment with customer requirements including Wi-Fi infrastructure, cellular and VPN connectivity, authentication protocols, government compliance, and enterprise application integration

• Familiar with the DevOps processes and Agile methodology

Minimum Qualifications

• 5 years of experience as a Network Administrator, Network Engineer, IT Consultant, or similar role

• Advanced Linux /shell scripting knowledge

• Knowledge in system troubleshooting and IT network security

• Excellent interpersonal, written, and verbal communication skills with the ability to communicate technical and non-technical messages to all levels of staff

• Self-motivated, with keen attention to detail and excellent judgment

• Experience with AWS, virtual private cloud environments

• Experience with automation tools such as Ansible or other configuration automation tools

Preferred Qualifications

• BSc/BA in Computer Science or Information Technology

• 2+ years of experience with Juniper Junos® OS

• 2+ years of customer service experience

• Experience with SASE tools and managing cloud based firewalls

• Experience managing BIND or other DNS servers

• Experience with Infoblox, BlueCat or other DNS, DHCP, and IP Address Management tools

• Experience designing a highly available multi-region cloud environment

• Experience with scripting languages and using Bash, Python, Perl, Git, and other DevOps tools

• Experience using ServiceNow or other IT Service Management tools

• Experience using Scrum framework and Agile methodology

• Project Management Certification

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Bonus or commission pay based on role

• Flexible time off, paid volunteer days and paid parental leave

• 401k match

• Medical, Dental, and Vision insurance

• Health Savings and Flexible Spending Agreement

• Voluntary Legal Insurance

• Training and career development programs

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.