IT Applications Administrator
Ready to further your career in the fast-paced, exciting world of cyber security?
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.
Our mission is simple: End Cyber Risk. We’re looking for an IT Applications Administrator to be a part of making this happen.
Location: Eden Prairie, Minnesota, USA or Kitchener-Waterloo, Ontario, Canada (Hybrid role)
About the Role
The IT Applications Administrator is responsible for onboarding new applications and integrating these applications with IT Systems. The role will administer enterprise SaaS applications and work closely with end-users to understand their requirements in support of approved software.
Integrate SaaS applications with an Identity Provider
Support numerous enterprise applications that are utilized by internal staff
Manage secure access to applications
Build and document access profiles according to departmental, team, and organizational needs
Work within the IT team and other parts of the organization to make recommendations for changes, processes, and configurations based on operational needs
Assist IT with identifying opportunities for automation, and automate your work as much as possible
Provide operational support for the IT Service Desk and serve as the primary resource for application escalations
Liaise with internal stakeholders and software vendors to understand, document, facilitate, and configure enterprise systems and process improvements in support of end-users
Build a strong understanding of integrations between assigned enterprise tools and the overall ecosystem
Configure user access and roles for enterprise applications
Create knowledge base articles
Participate in a limited on call rotation
Any other responsibilities assigned by your manager.
Typically 10% or less of business travel.
Who You Are
Advanced SaaS administration knowledge
Expertise in creating reports and deciphering data
Understanding of security, governance and compliance requirements
Fluency with IAM concepts, and cloud-based applications
Effective communicator with technical peers and non-technical stakeholders
Excellent analytical and abstract reasoning skills
Aptitude for learning many areas of the business and ability to understand user requirements, and ability to bridge the gap between system constraints and business need
3 years related experience or equivalent combination of education and experience
1+ years audit and compliance experience
Familiarity with automated application management tools
Strong problem-solving skills with accuracy and attention to detail Maintaining the upkeep, configurations, and reliable operations of multiple applications
Administration experience with enterprise tools such as: Okta, Slack, Zoom, Egnyte, GitHub, ITSM, PagerDuty
Experience supporting MacOS software
ITIL Concepts, such as Change Management
About Arctic Wolf
At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Bonus or commission pay based on role
Flexible time off, paid volunteer days and paid parental leave
Medical, Dental, and Vision insurance
Health Savings and Flexible Spending Agreement
Voluntary Legal Insurance
Training and career development programs
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.