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Ready to further your career in the fast-paced, exciting world of cyber security?

Concierge Security Engineer 3

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf is a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf® Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most security use cases. The Arctic Wolf® Platform delivers automated threat detection and response at scale and empowers organisations of any size to stand up world-class security operations with the push of a button.

Our mission is simple: End Cyber Risk.

We’re looking for a Concierge Security Engineer 3 to join our team, based in our Newcastle, UK Office to be part of making this happen

About the Role:

The Concierge Security Engineer supports the technical relationship with their

assigned customers and leverages their skills and expertise to create and maintain an

outstanding partnership with customers around the provision of security services.

As a Concierge Security Engineer, you will:

• Creating and maintaining a partnership with our customers
• Analyze log and system data
• Interact with, and manage, internal and external stakeholders
• Communicate, educate, and share information with non-technical people
• Help our customers diagnose problems as well as support specific customer requests
• Primary technical point of contact for our customers
• Champion for our customers within the Arctic Wolf Team
• Mentoring junior analysts with their technical and soft skills

This is a role that combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, a Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf’s cloud infrastructure and their expertise in a wide variety of fields. The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers.

Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture.

We are looking for someone who has most of the following:

• 3+ years in Information Security, Network Security, or Cyber Security
• 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
• Have a detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies
• Have an understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures
• Analyze log and system data from the above list and other IT systems
• Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell
• Great writing and speaking skills
• Excellent relationship building skills in a professional context
• A positive “can-do” attitude
• A willingness to learn and continuous self-improvement
• There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive.

Additional skills and experience:

• Security forensics
• Malware analysis
• E-discovery
• Threat containment
• Firewall and IDS provisioning
• Proxy and content filtering provisioning
• Authentication and identify management
• Risk and vulnerability Assessment
• Network and security Auditing
• Network troubleshooting
• Penetration testing
• Attack simulation
• PowerPoint presentation skills

Why Arctic Wolf?

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally.

We offer all wolves a compelling compensation and benefits packages, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer together with a comprehensive private medical and life insurance, pension, and company equity shares. Also, we want to ensure all employees to have a good work-life balance offering a robust Employee Assistance Programme, professional career progression and so much more!

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.