Arctic Wolf is a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf® Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most security use cases. The Arctic Wolf® Platform delivers automated threat detection and response at scale and empowers organisations of any size to stand up world-class security operations with the push of a button.

Our mission is simple: End Cyber Risk.

We’re looking for a Concierge Security Engineer 2 to join our team, based in our Newcastle, UK Office to be part of making this happen

About the Role:

The Concierge Security Engineer (CSE2) is critical to delivering world-class Arctic Wolf security services. The CSE owns the technical relationship with their assigned customers and leverages their cross-domain expertise to fulfill these key responsibilities:

Primary cybersecurity technical point of contact for customers;
Create and maintain an outstanding partnership with customers;
Implement, manage and support the direct delivery of Arctic Wolf network and endpoint security solutions to customers;
Action customer requests in a timely manner, including directing and coordinating efforts with other teams, as needed.
Proactively interact and communicate with internal and external stakeholders;
Mentor junior security analysts and engineers to support their professional growth.

The CSE role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE possesses strong and an ability to communicate, educate, and share information effectively with non-technical people.

Who You Are:

You thrive in fast-paced environments and have a positive can-do attitude. You are a critical thinker that continually learns and can navigate uncertainty. You enjoy working with customers and in a team, are an excellent communicator, and are able easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

Required Skills and Experience:

3-5 years of experience in a hands-on security role with a strong knowledge of security architecture
Degree or diploma in a relevant field, or certifications and experience equivalent
Excellent partnering and relationship building skills in a professional context
Excellent communication skills, both written and verbal
Strong understanding of a defense-in-depth cybersecurity model
Strong knowledge of and experience using and securing Windows and Linux/Unix operating systems
Strong understanding of enterprise IT security solutions, including: Firewalls, Intrusion Detection Systems, Antivirus, Content Filtering, and Proxies
Working experience with and understanding of enterprise IT operations, including: Networking, Windows Active Directory, LDAP, Server Administration, and Cloud Infrastructure
Strong analytical and problem-solving skills
Experience with Security Information and Event Management (SIEM) tools
Basic understanding of secure DevOps principles for working in the cloud
Familiarity with scripting tools and languages such as Python, Bash, and Power Shell

And you may have these additional skills and experience:

Security testing and forensics tools
Malware analysis
Incident response
Authentication and identity management
Risk management, assessment and common compliance frameworks
Penetration testing and attack simulation

Why Arctic Wolf?

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally.

We offer all wolves a compelling compensation and benefits packages, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer together with a comprehensive private medical and life insurance, pension, and company equity shares. Also, we want to ensure all employees to have a good work-life balance offering a robust Employee Assistance Programme, professional career progression and so much more!

Come join the Pack during this exciting time of rapid growth where every employee makes a difference, and their contributions are recognized and rewarded.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.

Apply now

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