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Ready to further your career in the fast-paced, exciting world of cyber security?

Concierge Security Engineer 2

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf is a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf® Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most security use cases. The Arctic Wolf® Platform delivers automated threat detection and response at scale and empowers organisations of any size to stand up world-class security operations with the push of a button.

Our mission is simple: End Cyber Risk.

We’re looking for a Concierge Security Engineer 2 to join our team, based in our Newcastle, UK Office to be part of making this happen

About the Role:

The Concierge Security Engineer (CSE2) is critical to delivering world-class Arctic Wolf security services. The CSE owns the technical relationship with their assigned customers and leverages their cross-domain expertise to fulfill these key responsibilities:

• Primary cybersecurity technical point of contact for customers;
• Create and maintain an outstanding partnership with customers;
• Implement, manage and support the direct delivery of Arctic Wolf network and endpoint security solutions to customers;
• Action customer requests in a timely manner, including directing and coordinating efforts with other teams, as needed.
• Proactively interact and communicate with internal and external stakeholders;
• Mentor junior security analysts and engineers to support their professional growth.

The CSE role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE possesses strong and an ability to communicate, educate, and share information effectively with non-technical people.

Who You Are:

You thrive in fast-paced environments and have a positive can-do attitude. You are a critical thinker that continually learns and can navigate uncertainty. You enjoy working with customers and in a team, are an excellent communicator, and are able easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

Required Skills and Experience:

• 3-5 years of experience in a hands-on security role with a strong knowledge of security architecture
• Degree or diploma in a relevant field, or certifications and experience equivalent
• Excellent partnering and relationship building skills in a professional context
• Excellent communication skills, both written and verbal
• Strong understanding of a defense-in-depth cybersecurity model
• Strong knowledge of and experience using and securing Windows and Linux/Unix operating systems
• Strong understanding of enterprise IT security solutions, including: Firewalls, Intrusion Detection Systems, Antivirus, Content Filtering, and Proxies
• Working experience with and understanding of enterprise IT operations, including: Networking, Windows Active Directory, LDAP, Server Administration, and Cloud Infrastructure
• Strong analytical and problem-solving skills
• Experience with Security Information and Event Management (SIEM) tools
• Basic understanding of secure DevOps principles for working in the cloud
• Familiarity with scripting tools and languages such as Python, Bash, and Power Shell

And you may have these additional skills and experience:

• Security testing and forensics tools
• Malware analysis
• Incident response
• Authentication and identity management
• Risk management, assessment and common compliance frameworks
• Penetration testing and attack simulation

Why Arctic Wolf?

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally.

We offer all wolves a compelling compensation and benefits packages, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer together with a comprehensive private medical and life insurance, pension, and company equity shares. Also, we want to ensure all employees to have a good work-life balance offering a robust Employee Assistance Programme, professional career progression and so much more!

Come join the Pack during this exciting time of rapid growth where every employee makes a difference, and their contributions are recognized and rewarded.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.