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Manager, Concierge Security

Arctic Wolf

Arctic Wolf

Eden Prairie, MN, USA
Posted on Friday, June 30, 2023

Ready to further your career in the fast-paced, exciting world of cyber security?

About the Role:

The Manager, Concierge Services is an experienced security manager with a passion for leading and mentoring customer-facing technical staff. The Manager leads a team of Concierge Security Engineers that deliver Arctic Wolf Managed Detection and Response (MDR), Managed Risk, and other consultative security services to a dedicated group of customers in a specific customer segment. The Manager works closely and collaboratively with their team, across the Concierge department and cross-functionally to fulfill these key responsibilities:

  • Ensure the timely, effective, and consistent delivery of high-value Concierge Security services to customers by your team of Concierge Security Engineers;

  • Manage your team in operational excellence in all areas, including:

  • Customer escalations;

  • Customer proof of concept (POC) projects;

  • Incident response and coordination with Security Operations;

  • Consultative sprints to improve customer’s overall security posture;

  • Emergency situations, such as spikes in workload;

  • Service Level Objectives (SLOs);

  • Identify and contribute to the development and implementation of continual improvements in tooling, processes, and training to enable the performance of your team;

  • Assist with staffing and performance aspects of your team, such as:

  • Capacity and recruitment planning to support customer needs;

  • Performance and skills assessment, mentorship and training;

  • Onboarding new staff and assessing their operational readiness;

  • Effectively partner and collaborate cross-functionally with Security Operations and Customer Success to ensure an aligned and consistent delivery of security services, to advocate for your customers, and ultimately exceed your customers’ expectations.

  • Foster a culture of learning, collaboration, and continual improvement.

  • Attend trainings, seminars, or webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency

About You:

You are solutions-focused and have a positive can-do attitude. You are a critical thinker that continually learns. You thrive in fast-paced environments and can navigate and guide others through uncertainty and evolving priorities.

You love to lead highly technical teams and have a drive to exceed customer expectations at scale. You are an excellent communicator and are able interact with a variety of people and personalities regardless of their technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

Required Skills and Experience:

  • Leadership experience in a security operations or vulnerability management;

  • 5+ years of hands-on experience managing people in a technical security role;

  • Experience as a cybersecurity consultant is a plus

  • Bachelor’s degree in Information Systems, Computer Science or equivalent experience in the cybersecurity field;

  • Stellar customer-partnering and -relationship building skills in a professional context;

  • Excellent communication skills, both written and verbal. Must be able to articulate written information to customers;

  • Excellent analytical, problem-solving, and prioritization skills;

  • Ability to work independently, manage projects, and exercise judgement in reaching solutions;

Plus demonstrated proficiency in the following areas or technologies:

  • Defense-in-depth security model, cyber security frameworks, vulnerability management, security operations, & managed security services practice;

  • Risk management, assessment and common compliance frameworks;

  • Knowledgeable across multiple security technologies:

  • Enterprise IT security solutions, such as: Firewalls, IDS/IPS, Antivirus, Content Filtering, SIEM tools, and Proxies;

  • Enterprise IT operations, such as: Networking, Active Directory, LDAP, server administration, and cloud infrastructure;

  • Security architecture;

  • Secure DevOps for working in the cloud;

  • Security testing and forensics tools;

  • Malware analysis;

  • Incident response & Cyber Resilience;

  • Authentication and identity management;

  • Penetration testing and attack simulations.

Employment Requirements:

Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.

Working at Arctic Wolf:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Paid parental leave

  • 401k and RRSP match

  • Training and career development programs

If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.