Product Owner (CRM, Onboarding & Compliance)

About us

Aquanow is a trading and technology company powering the next generation of financial services. We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexities of cryptocurrencies and blockchain technologies. As a leading provider of infrastructure solutions, we offer innovative services in cryptocurrency trading, liquidity management, and secure digital asset storage. Our platform is built to deliver seamless, scalable, and reliable solutions that cater to the needs of institutional clients and businesses seeking to unlock the potential of digital finance. Aquanow is committed to driving growth and shaping the future of the digital economy by offering unparalleled opportunities for innovation and advancement in the world of digital assets.

With rapid global expansion, we have established offices in Vancouver, Toronto, Dubai, Malaysia, Turkey, and beyond. Our international customer base includes some of the world’s fastest-growing fintech companies and leading financial institutions.

Your Contribution to Our Growth

As a Product Owner, you will play a key role in shaping and developing our in-house CRM/entity management platform. You will operate at the intersection of business, product, and engineering, owning both what we build and how it gets delivered.

You will collaborate closely with stakeholders, architecture, compliance, and engineering teams to ensure our systems fulfill global business and regulatory requirements while remaining scalable and resilient. In addition to translating requirements, you will take ownership of the product roadmap and delivery pipeline, ensuring that what we build aligns with our broader product vision and strategic direction.

You will be expected to think beyond individual features, connecting how current initiatives fit into the wider platform, identifying tradeoffs, and ensuring we are building toward a cohesive, long-term product strategy.

You will translate complex business and regulatory requirements into well-structured system specifications, working directly with engineers on relational data models, API contracts, and integration points. You should be comfortable discussing table structures, schemas, SQL queries, and REST API patterns, and thinking critically about how systems evolve over time.

If you enjoy owning product direction, shaping how systems are built at scale, and working at the intersection of technology, data, and compliance, this role offers strong ownership and long-term impact within a high-growth environment.

This is a Full-Time, Permanent position working Hybrid out of our Downtown Toronto office.

What You’ll Do

• Capture, and specify functional and non-functional requirements for CRM, onboarding and compliance systems and workflows
• Own and manage the product backlog, ensuring alignment with business priorities and product strategy
• Lead sprint planning, backlog grooming, and delivery coordination with engineering and QA teams
• Define priorities and make tradeoff decisions to ensure efficient and impactful delivery
• Design CRM data models, entity relationships, entitlements and access controls aligned with business requirements
• Define, document and maintain canonical data schemas
• Develop end-to-end onboarding workflows, mapping jurisdiction regulatory requirements into system rules and decision points
• Specify integrations between CRM, compliance and business applications
• Create integration specifications (REST API contracts, payloads) and support engineering during implementation
• Define entitlement models and role-based access controls; translate into system permissions and approval flows
• Produce process maps, data flow diagrams, Entity Relationship diagrams and sequence diagrams to communicate design to delivery team
• Author user stories, acceptance criteria and test cases; facilitate grooming, sprint planning and UAT with stakeholders
• Lead requirements traceability, change control and impact analysis for releases affecting CRM, onboarding or compliance workflows
• Drive data migration and reconciliation planning for CRM implementations and system consolidations
• Coordinate with legal, compliance and risk teams to ensure regulatory requirements are translated into implementation-ready specifications
• Support QA, remediation, and post-release issue resolution; participate in incident reviews related to data/integration issues
• Maintain comprehensive documentation (solution design, runbooks, data dictionaries, configuration guides) and provide stakeholder training

We’d Love to See

• Bachelor’s degree in Computer Science, Information Systems, Finance or related field
• 5+ years as a technical business analyst, systems analyst, product analyst or product owner in fintech, banking, payments or financial services
• Proven experience designing CRM solutions and integrating with enterprise systems
• Strong data modeling skills: relational schema design, Entity Relationship diagrams, normalization, master data management
• Hands-on experience specifying and validating APIs and integration patterns (queueing, ETL, CDC)
• Practical knowledge of onboarding and compliance processes: KYC/KYB, AML screening, sanctions, PEPs, ID verification
• Experience defining entitlements, RBAC and approval workflows in enterprise systems
• Proficiency with SQL for data validation, analysis and reconciliation; familiarity with data migration tools and ETL concepts
• Strong process mapping and documentation skills
• Solid experience writing user stories, acceptance criteria and test cases; facilitating UAT and stakeholder sign-off
• Familiarity with regulatory and privacy frameworks (GDPR, data residency)
• Experience working in Agile/Scrum teams and using collaboration tools (Jira, Confluence, Git)
• Excellent stakeholder management, verbal/written communication and cross-functional facilitation skills
• Attention to detail, analytical mindset and ability to translate regulatory/legal requirements into technical specifications

At our offices you will find a group of people that embrace diversity and value performance over pedigree. Every day we draw value from the diverse experiences of our team whose backgrounds include top financial institutions, tech companies, and non-traditional backgrounds. Our success comes from identifying exceptional people and providing them with the platform to reach their true potential.

Aquanow is an Equal Opportunity Employer. We are committed to providing equal employment opportunity to all qualified persons without regard to race, color, creed, religion, sex, age, national origin, citizenship status, disability, qualified veteran status, marital status, sexual orientation, gender identity or any other unlawful criterion or circumstance.