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Account Support Officer

ApplyBoard

ApplyBoard

Accounting & Finance, Customer Service
Ahmedabad, Gujarat, India
Posted on Thursday, July 4, 2024

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:

We are looking for an experienced, well-connected, organized Support Professional to join our growing Account Support team and take our company and platform to the next level!

What you’ll be doing every day:

  • On a daily basis, represent the ApplyBoard brand to promote our platform and services to Recruitment Partners onsite

  • This is a high performance, individual contributor role with the primary task of serving the Enterprise Recruitment Partners, helping them with student application tasks, which will drive the sales conversion and provide an A+ experience

  • Be a single point of contact with the assigned Recruitment Partners providing top-notch dedicated support

  • Proactively work with internal and external stakeholders to ensure student success

  • Train and guide agents to improve the quality and volume of international applicants, ensuring top quality

  • The role will require local travel

  • The role will include Inbound/Outbound calling; Recruitment Partner visits to ensure an end to end hassle-free experience

What you bring to the table:

  • The candidate should ideally have at least 3+ years of experience in sales/ customer support

  • Experience working with educational consultants and or postsecondary institutions directly; considered a bonus

  • Possess efficient document processing and office productivity skills

  • The candidate should have strong verbal and written communication skills.

  • A self-starter with an aptitude for managing and prioritizing multiple tasks with attention to detail to ensure information accuracy

  • Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity with our partner relationships

  • Experience working with a CRM; considered an asset

Benefits:

  • Competitive salary and comprehensive benefits package.

  • Flexible work arrangements and the ability to work from anywhere.

  • Personal Spending Account (PSA) Program.

  • Employee Family Assistance Program (EFAP) for mental health and wellness support.

  • Company perks, including exclusive discounts and special pricing for memberships.

  • Milestone celebrations and recognition of achievements.

  • Collaborative and inclusive work environment.

  • Professional development and growth opportunities.

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.