Account Support Officer
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 140 countries that we support.
We are looking for an experienced, well-connected, organized Support Professional to join our growing Account Support team and take our company and platform to the next level.
What you’ll be doing every day:
On a daily basis, represent the ApplyBoard brand to promote our platform and services to Recruitment Partners onsite
This is a high performance, individual contributor role with the primary task of serving the Enterprise Recruitment Partners, helping them with student application tasks, which will drive the sales conversion and provide an A+ experience
Be a single point of contact with the assigned Recruitment Partners providing top-notch dedicated support
Proactively work with internal and external stakeholders to ensure student success
Train and guide agents to improve the quality and volume of international applicants, ensuring top quality
The role will require local travel
The role will include Inbound/Outbound calling; Recruitment Partner visits to ensure an end to end hassle-free experience
What you bring to the table:
The candidate should ideally have at least 3+ years of experience in sales/ customer support
Experience working with educational consultants and or postsecondary institutions directly; considered a bonus
Possess efficient document processing and office productivity skills
The candidate should have strong verbal and written communication skills.
A self-starter with an aptitude for managing and prioritizing multiple tasks with attention to detail to ensure information accuracy
Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity with our partner relationships
Experience working with a CRM; considered an asset
ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,750 institutions across Canada, the United States, the United Kingdom, Australia, and Ireland. Headquartered in Kitchener, Ontario, Canada, and with an additional operational office in Gurugram, India, ApplyBoard has helped more than 600,000 students from over 150 countries fulfill their study abroad dreams since 2015.
In 2022, Deloitte named ApplyBoard one of the fastest-growing technology companies in Canada for the fourth consecutive year, ranking #30 on the Deloitte Technology Fast 50 and #170 on the 2022 Deloitte Technology Fast 500 list. ApplyBoard ranked on LinkedIn’s 2022 Top Startups List in Canada in 2020, 2021, and 2022 and was recognized as CIX’s Innovator of the Year 2022 and the EY Entrepreneur of the Year 2022 Ontario Winner. In 2023, ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.
Thank you for your interest in joining ApplyBoard on our mission to Educate the World. Please note that only qualified applicants that have been selected for an interview will be contacted.
ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.