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Customer Operations Administrator II

ANSYS

ANSYS

Customer Service, Operations
Madrid, Spain
Posted on Thursday, June 27, 2024

Requisition #: 14651

Our Mission: Powering Innovation That Drives Human Advancement

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary / Role Purpose

Join the Ansys Customer Excellence (ACE) Worldwide Operations team to provide operational support for global customers and internal-facing operational, process, and business analysis support. This team is aligned with maintaining a high level of external and internal customer satisfaction with a focus on providing improved productivity and operational efficiency to our business units and sales team. In this role, you will operate within given policies and procedures and are expected to deliver specific delegated tasks to a supervisor.

Key Duties and Responsibilities

  • Perform ACE related operational day-to-day tasks of customer support, training, and consulting.

  • Use analytical skills to generate statistics and metrics as required by the Supervisor.

  • Contribute to continuous improvement of the ACE Customer Operations processes.

  • Work as part of the regional and worldwide teams, following process steps without immediate supervision and when needed take advice from more experienced team members.

  • Cases ensuring this runs smoothly and efficiently, providing customers with a consistently good level of service.

  • Assist with the administration of live public and private training courses; including registration, lunches/refreshments, information for attendees, as required by the Learning and Development Team. Assist in an administrative capacity within the Ansys Learning Hub (ALH).

  • Assist in coordinating the completion of Consulting (Export Compliance, Order booking, as required

  • Be proactive / willing in assisting on projects / initiatives, contributing new ideas, drive change, and encourage others.

  • Assist with the translation of externally promoted material to local language (If required)

Minimum Education/Certification Requirements and Experience

  • Required education and degree type: Associate degree or Bachelor’s degree in business or related field

  • Required minimum years of professional experience in an administrative position in a corporate setting with a focus on operations and business practices: Associate degree + 3 or Bachelor’s degree + 2

  • Intermediate knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel

  • Strong organizational and time management skills

  • Use problem solving and analytical skills to identify, document, communicate, and resolve issues to improve operations.

  • Strong interpersonal and communication skills, fluent in writing and speaking English.

  • Consistently looks at ways to improve knowledge and skills including gathering feedback from peers.

Preferred Qualifications and Skills

  • Working knowledge of database/CRM systems (Salesforce)

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.

Our Commitments:

  • Amaze with innovative products and solutions
  • Make our customers incredibly successful
  • Act with integrity
  • Ensure employees thrive and shareholders prosper

Our Values:

  • Adaptability: Be open, welcome what's next
  • Courage: Be courageous, move forward passionately
  • Generosity: Be generous, share, listen, serve
  • Authenticity: Be you, make us stronger

Our Actions:

  • We commit to audacious goals
  • We work seamlessly as a team
  • We demonstrate mastery
  • We deliver outstanding results

INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.


WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE’RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).


For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.