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Customer Program Manager (Remote)

ANSYS

ANSYS

Customer Service, Operations
Canonsburg, PA, USA · Multiple locations
Posted on Tuesday, June 25, 2024

Requisition #: 14631

Our Mission: Powering Innovation That Drives Human Advancement

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary / Role Purpose

Join the Ansys Customer Excellence (ACE) team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software and solutions in their design workflows, and grow Ansys’ business. The Customer Program Manager leads the scoping, and capture planning of customer projects and successfully executes the project to deliver customer requirements. Serves as the central focal point of contact, and coordinates and manages internal and external communication of cross-functional teams across all levels of ANSYS and customer management. Provides the central collaboration point between Customer, Account Management and Services Delivery

Key Duties and Responsibilities

  • Guide complex Services engagements to successful outcomes using Program Management experience, planning and negotiation skills, subject matter expertise and industry knowledge
  • Work as an integral member of the Sales and ACE teams to progress and secure the consulting business. This will involve working with Sales to develop program management strategies
  • Facilitate the definition of project scope, goal, requirements and deliverables
  • Define project tasks and resource requirements
  • Develop and manage Program level initiatives and coordinating project plans
  • Establish self as a trusted advisor to multiple customers; understand their key business initiatives, product design needs and engineering design workflows; analyze how to address customers’ requirements using Ansys products and platform, articulate Ansys’ value proposition
  • Manage and track project resource allocations, timelines, and deliverables across multiple interconnected workstreams
  • Collaborate with Account Management team and Services team to position next phase / program
  • Identify and manage project risk, escalate and interact with ANSYS and customer management for status and issue resolution
  • Provide senior level guidance and oversight on customers advanced technical solution project planning
  • Work independently within multi-disciplinary teams
  • Provide leadership on development of PMO Standards and Processes
  • Mentor junior Program Managers and Project Managers
  • Participate in corporate initiatives to further enhance Ansys technology, processes and people skills
  • Organize and manage multiple projects which are complex in nature, coordinate colleagues across geographically diverse locations
  • Contribute to Pre-Sale, Business Development and Assessment activities

Minimum Education/Certification Requirements and Experience

  • Required education and degree type: BS, MS or PhD in engineering, computer science, and/or business or related field
  • Required minimum years of professional experience in an engineering or software environment: BS+8, MS+6, or PhD+3
  • Experience working in engineering / product development environment
  • Proven experience in program management or complex project management with multiple workstreams
  • Experience with program capture, proposal management, and contract management
  • Proven stakeholder management skills
  • Strong interpersonal and communication skills, with the ability to lead status presentations to customers, fluent in writing and speaking English
  • Strong organizational and time management skills, possess a sense of urgency
  • Projects a professional image and demonstrates business acumen, driven to succeed
  • Strong leadership and mentoring skills
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Ability to travel domestically up to 25% of time
  • Ability to work autonomously in a fast-paced environment

Preferred Qualifications and Skills

  • Preferred education and years of professional experience in an engineering software environment: BS+12, MS+10, or PhD+7
  • 6 years of experience in Program Management with an enterprise software and technology deployment focus
  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
  • Experience with both Waterfall and Agile Project Management methodologies
  • Ability to interact effectively with customer senior business managers and C-level executives
  • Experience architecting and managing delivery of large software solutions
  • Background in federal aerospace and defense with the ability to hold a security clearance
  • PMP preferred

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.

Our Commitments:

  • Amaze with innovative products and solutions
  • Make our customers incredibly successful
  • Act with integrity
  • Ensure employees thrive and shareholders prosper

Our Values:

  • Adaptability: Be open, welcome what's next
  • Courage: Be courageous, move forward passionately
  • Generosity: Be generous, share, listen, serve
  • Authenticity: Be you, make us stronger

Our Actions:

  • We commit to audacious goals
  • We work seamlessly as a team
  • We demonstrate mastery
  • We deliver outstanding results

INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.


WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE’RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).


For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.