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Technical Support Engineer f/m



IT, Customer Service
kigali, rwanda
Posted on Thursday, May 30, 2024

Requisition #: 14500

Our Mission: Powering Innovation That Drives Human Advancement

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary/Role Purpose:

Join the Ansys Customer Excellence (ACE) team to support our customers in a new and innovative way. The landscape of customer support and learning experience is fast changing, and you will be at the forefront of this change focusing on developing and deploying solutions for our customers. The ACE team is in continuous pursuit of operating with utmost efficiency and identifies AI as one of the new paradigm shifts. In this role, you will use your engineering knowledge and the power of GenAI to streamline and accelerate AI transformation of technical support and learning and development within the ACE team. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and impact on the success of our customers and Ansys.

Key Duties and Responsibilities

  • Apply engineering expertise and knowledge of simulation techniques to develop knowledge data related to Ansys Electromagnetics products that can be consumed by Large Language Models (LLMs).
  • Identify gaps in existing knowledge and work with multiple subject matter experts to fill these gaps.
  • Work with internal & external databases to develop data pipelines for developing AI models.
  • Develop technical expertise in both Ansys Electromagnetics products and state-of-the-art GenAI technologies that are appropriate for technical support, learning and development.
  • Follow legal and enterprise level data governance policies while handling any data.
  • Fully document all data workflows developed towards AI powered applications and present them to the Data audit teams.
  • Participate in other strategic team and company initiatives, as needed.
  • Be agile and open to new responsibilities. This is a very fast paced role requiring a “try often, fail fast” kind of mindset.

Minimum Education/Certification Requirements and Experience

  • Bachelor’s degree in electrical/mechanical/civil engineering or related field.
  • Knowledge of the fundamentals of computer science, ML and technical support
  • Knowledge in programming, scripting in Python
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
  • Strong organizational and time management skills, possesses a sense of urgency.

Preferred Qualifications and Skills

  • Preferred education and years of professional experience in an engineering software environment: MS+0.
  • Knowledge of the use of commercial or in-house Electromagnetic Simulation software.
  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages.
  • Ability to work independently with minimal supervision, as well as with others in a diverse team environment.
  • Demonstrated ability to manage multiple projects and to communicate effectively.
  • Ability to travel domestically up to 10% of the time.

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.

Our Commitments:

  • Amaze with innovative products and solutions
  • Make our customers incredibly successful
  • Act with integrity
  • Ensure employees thrive and shareholders prosper

Our Values:

  • Adaptability: Be open, welcome what's next
  • Courage: Be courageous, move forward passionately
  • Generosity: Be generous, share, listen, serve
  • Authenticity: Be you, make us stronger

Our Actions:

  • We commit to audacious goals
  • We work seamlessly as a team
  • We demonstrate mastery
  • We deliver outstanding results

We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.


At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

For more information, please visit us at

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.