Customer Enablement Specialist
AlayaCare
About AlayaCare
At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.
With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.
About the Role
As a Customer Enablement Specialist reporting to the Associate Director, Customer Enablement, you’ll deliver a best‑in‑class, prescriptive onboarding experience for our SMB customers. You’ll lead multiple onboarding projects at once—coordinating configuration, data migration support, and customer education—to drive adoption of the AlayaCare platform. You’ll be a platform subject‑matter expert and, above all, an exceptional trainer who makes change feel simple and achievable for every client team.
What You’ll Do
- Facilitate onboarding for SMB customers using our prescriptive delivery model and AlayaCare University.
- Serve as the primary day‑to‑day contact during onboarding; track status, risks, and changes.
- Configure quality system settings and support data migrations; troubleshoot and resolve validation issues.
- Develop, update, and deliver training resources, webinars, and enablement content.
- Elicit customer processes and goals; contribute to project plans and best‑practice workflows.
- Monitor course completion in AlayaCare University and address learner questions.
- Ensure accurate project data entry in tools such as Mavenlink, HubSpot, Confluence, and Jira/Zendesk.
- Maintain strong relationships with customer stakeholders and internal teams across Customer Success.
- Follow internal processes and continuously improve how we deliver onboarding.
- Perform other job‑related duties as assigned.
What You Bring to the Team
- 0–2 years of onboarding, training, or customer enablement experience (SaaS or SMB preferred).
- Strong training and facilitation skills; understanding of adult learning principles.
- Working knowledge of the home care industry or SMB SaaS is an asset.
- Excellent organization, time management, and attention to detail; able to juggle multiple projects.
- Clear, empathetic communicator who builds trust with technical and non‑technical audiences.
- Analytical, proactive problem‑solver with a growth mindset and bias to action.
- Comfortable using tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk.
- Ability to work on site in the Toronto office 2x per week.
Why Join AlayaCare?
Work With Purpose
At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.
Grow in a High-Trust Culture
We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.
Benefits That Matter
- Equity in a well-funded, scaling company.
- Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
- Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.
Location and Work Model
At AlayaCare, our hybrid model includes set in-office collaboration days (2x per week), and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.
Ready to Join Us?
Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.
We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com.
