Work In Tech

About AlayaCare:

At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the role:

We are looking for a detail-oriented and adaptable Technical Writer to join our team on a 3-month contract to provide coverage during a leave of absence. This role is ideal for someone with experience in technical writing within software, engineering, or other highly technical environments, who can quickly integrate into a collaborative, fast-paced team and contribute to the creation and maintenance of high-quality documentation.

You’ll work closely with product, design, and engineering teams to create clear, concise, and engaging content that supports both internal and external users.

A day in the life:

• Develop and maintain comprehensive documentation aligned to organizational standards.

• Translate complex technical concepts into clear, user-friendly content.

• Collaborate with subject matter experts to gather and validate information.

• Write and edit content for user guides, process documentation, and online help systems.

• Curate, manage, and update content in Zendesk, Confluence, and SharePoint.

• Evaluate and improve existing documentation for clarity, accuracy, and usability.

• Support the development of alternative content formats such as diagrams, videos, and interactive guides.

• Maintain consistency in tone, structure, and terminology across all documentation.

• Ensure documentation supports legal, compliance, stylistic, and accessibility standards.

What you bring to the team:

• Minimum of two years of experience in technical writing or related field.

• Strong understanding of software development concepts and user experience principles.

• Excellent written and verbal communication skills with a keen eye for detail.

• Proven ability to learn new tools and technologies quickly.

• Experience working with cross-functional teams in a remote environment.

• Familiarity with documentation tools (e.g., Confluence, Zendesk).

• Experience with structured authoring and content management systems.

• Ability to manage multiple priorities and meet tight deadlines.

• Understanding of the software development life cycle (SDLC).

• Demonstrated experience delivering excellent customer service.

• Proven ability to work collaboratively and build strong cross-functional relationships.

• Ability to conduct business in virtual and hybrid environments, working with multiple geographically dispersed teams.

• Experience in cross-functional collaboration to drive continuous improvement.

• Comfortable working in a dynamic, fast-paced environment.

• Certification from the Society for Technical Communicators is considered an asset.

• Experience in a health-related field is considered an asset.

• Bilingual French/English is considered an asset.

Location and travel requirements:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Toronto or Montreal Area.

What Makes AlayaCare a Great Place to Work:

• Our products have a positive impact on the lives of countless care workers and care recipients

• Our company has been recognized by the Globe and Mail as one of Canada’s Top Growing Companies and as a recipient of Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation

• Equity in a well-funded, high-growth company

• Hybrid working models with beautiful and creative office spaces to enjoy in prime locations

• Virtual and onsite social events for employees centered around collaboration, learning, and fun, including DEIBA committee events, volunteer events, fireside chats, catered team lunches, celebrations, and team building activities

• Comprehensive group benefits program, including telemedicine

• Employee expense program for health, wellness, lifestyle, professional development and productivity-related expenses

• Parental leave top-up program

• Flexible vacation policy

• Company Wellness Day program for extra time to unwind

• Paid Volunteer Time off Program

• Career growth and learning and development opportunities

• An entrepreneurial culture of transparency, collaboration, and innovation

• Access to our employee perk program for discounts at various participating vendors

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.

If you want to explore AlayaCare further, please visit our website www.alayacare.com.

Better outcomes, better belonging

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.

If you require accommodation as part of the recruitment and selection process, please reach out to talentacquisitionteam@alayacare.com. Please note, we do not accept unsolicited headhunter or agency resumes.