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Professional Services Consultant



Sales & Business Development
Toronto, ON, Canada
Posted on Friday, June 28, 2024

About AlayaCare:

At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the role:

Reporting to the Senior Professional Services Consultant, the Professional Services Consultant has a critical, customer-facing and internal role, enabling the growth of a best-in-class professional services organization.

This role is tasked with the successful delivery and execution of professional services-led implementations and projects. Leading both customer and internal stakeholders, you bring subject matter expertise in specific functional areas (AlayaCare Platform, Home Care industry) that drives value into project deliverables. You will manage complex components of engagements, working closely with customers to understand paint points and achieve positive outcomes. You are the MRP for the quality of the project delivery and meeting (and reporting on) the customers outcomes. This is an individual contributor role and gains seniority via ongoing specialization.

A day in the life:

  • Lead team in Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing and user training
  • Serve as a trusted advisor to customers, supporting customer issues as they come up and looping in the project manager if issues will impact project scope, timeline, and budget
  • Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey
  • Contribute to development of repeatable professional services offerings and packages
  • Deliver data-driven consulting recommendations based on industry and segment best practices
  • Execute on defined professional services engagements
  • Identify new Professional Services opportunities with existing customers and engage with Account Manager in defining and pitching those opportunities
  • Support implementation specialists in learning the product and market and delivering quality engagements
  • Provide input into the building of new professional services offerings
  • Ongoing coaching to the implementation specialists on your projects, including documenting feedback that is useful for their manager
  • Maintain up-to-date knowledge of and compliance with internal processes and procedures
  • Performs other job-related duties as assigned
  • Travel will be required

What you bring to the team:

  • 4-6 years of combined relevant experience
  • 3+ years of experience in consulting and/or home health care
  • 2+ years experience in leadership across complex internal/external engagements, including functional and cross-functional teams
  • Passion to understand customers’ business goals and challenges
  • Must be able to effectively communicate with customer leadership
  • Recognizes and articulates complex problems related to a project
  • Deep Expertise in the AlayaCare platform and/or relevant functional areas
  • Excellent communication and interpersonal skills, including experience successfully delivering presentations and managing meetings
  • Ability to handle various projects simultaneously; adapts quickly and easily while managing competing priorities
  • A strong willingness to take initiative, work autonomously and manage time effectively to meet pressing deadlines
  • ​​Bachelor's Degree (B.Sc., B.Comm, or comparable)​
  • Ability to consult with customers in both French and English (nice to have)

Location and travel requirements:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Toronto Area.

What Makes AlayaCare a Great Place to Work:

  • Our products have a positive impact on the lives of countless care workers and care recipients
  • Our company has been recognized by the Globe and Mail as one of Canada’s Top Growing Companies and as a recipient of Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation
  • Equity in a well-funded, high-growth company
  • Hybrid working models with beautiful and creative office spaces to enjoy in prime locations
  • Virtual and onsite social events for employees centered around collaboration, learning, and fun, including DEIBA committee events, volunteer events, fireside chats, catered team lunches, celebrations, and team building activities
  • Comprehensive group benefits program, including telemedicine
  • Employee expense program for health, wellness, lifestyle, professional development and productivity-related expenses
  • Parental leave top-up program
  • Flexible vacation policy
  • Company Wellness Day program for extra time to unwind
  • Paid Volunteer Time off Program
  • Career growth and learning and development opportunities
  • An entrepreneurial culture of transparency, collaboration, and innovation
  • Access to our employee perk program for discounts at various participating vendors

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.

If you want to explore AlayaCare further, please visit our website

Better outcomes, better belonging

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.

If you require accommodation as part of the recruitment and selection process, please reach out to Please note, we do not accept unsolicited headhunter or agency resumes.