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Solutions Architect



Toronto, ON, Canada
Posted on Saturday, April 27, 2024

About AlayaCare:

At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the position:

The Solutions Architect plays a critical role in bridging the gap between the customer's strategic vision and the technical execution of solutions within AlayaCare's SaaS platform. As a key member of the Technical Services team, the Solutions Architect is responsible for understanding customer requirements, aligning them with AlayaCare's capabilities, designing solutions that meet the customer's needs, and influencing the direction of AlayaCare's extensibility platform. This role requires excellent communication skills to engage with CIOs and technical stakeholders, as well as strong technical expertise to collaborate effectively with the Director of Technical Services and the broader technical team.

What you’ll be responsible for:

  • Customer Engagement:
    • Collaborate with the Revenue and Customer Success teams to understand customer needs, challenges, and objectives.
    • Engage in strategic discussions with CIOs and other technical stakeholders to comprehend their business goals and technical requirements.
    • Conduct discovery sessions, workshops, and presentations to gather information and provide insights on solution design and implementation.

  • Solution Design and Architecture:
    • Translate customer requirements into comprehensive solution designs to leverage and influence AlayaCare's SaaS platform capabilities.
    • Develop innovative and scalable solutions that align with industry best practices, security standards, and regulatory requirements.
    • Create architectural diagrams, documentation, and other artifacts to communicate the proposed solution to both technical and non-technical stakeholders.
    • Collaborate with the Director of Technical Services to validate technical feasibility and refine the solution design based on implementation constraints and considerations.
  • Cross-Functional Collaboration:
    • Partner with the sales and account management teams to develop compelling proposals, including solution design, implementation timeline, and cost estimates.
    • Collaborate with the Director of Technical Services to ensure a smooth handover of the solution design, providing necessary guidance and context.
    • Engage deeply with AlayaCare’s Platform Architecture team to further develop the extensibility of platform.
    • Work closely with project managers and other internal teams to ensure successful delivery and implementation of the designed solutions.
    • Provide ongoing support to the technical services team by addressing any solution-related questions or issues that arise during the implementation phase.

  • Industry and Product Knowledge:
    • Stay up-to-date with industry trends, emerging technologies, and regulatory changes related to the home care sector.
    • Continuously expand knowledge of AlayaCare's SaaS platform, its features, and functionalities, to effectively propose optimal solutions to customers.
    • Drive external endpoint development based on solution requirements.

What you bring to the team:

  • 8-10 years of combined experience in technical and/or client facing roles.
  • Fluency in French and English
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • SaaS industry or healthcare sector experience is an plus.
  • Strong problem-solving and analytical skills, with the ability to assess risks and propose mitigation strategies.
  • Experience working with interoperability standards like HL7 FHIR and integration engines such as Iguana and Mirth.
  • Strong understanding of software development principles, system integration, and cloud-based architectures.
  • Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders.
  • Experience engaging with CIOs and other high-level technical decision-makers.
  • Proficiency in creating architectural diagrams and documentation using standard tools and methodologies.
  • Familiarity with regulatory compliance requirements in the healthcare industry (e.g., HIPAA, GDPR) is desirable.
  • Ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.

Location and travel requirements:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Toronto Area.

What Makes AlayaCare a Great Place to Work:

  • Our products have a positive impact on the lives of countless care workers and care recipients
  • Our company has been recognized by the Globe and Mail as one of Canada’s Top Growing Companies and as a recipient of Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation
  • Equity in a well-funded, high-growth company
  • Hybrid working models with beautiful and creative office spaces to enjoy in prime locations
  • Virtual and onsite social events for employees centered around collaboration, learning, and fun, including DEIBA committee events, volunteer events, fireside chats, catered team lunches, celebrations, and team building activities
  • Comprehensive group benefits program, including telemedicine
  • Employee expense program for health, wellness, lifestyle, professional development and productivity-related expenses
  • Parental leave top-up program
  • Flexible vacation policy
  • Company Wellness Day program for extra time to unwind
  • Paid Volunteer Time off Program
  • Career growth and learning and development opportunities
  • An entrepreneurial culture of transparency, collaboration, and innovation
  • Access to our employee perk program for discounts at various participating vendors

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.

If you want to explore AlayaCare further, please visit our website

Better outcomes, better belonging

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.

If you require accommodation as part of the recruitment and selection process, please reach out to Please note, we do not accept unsolicited headhunter or agency resumes.