"Working on Absorb's CSM Team is a truly rewarding experience. There’s a strong sense of trust, accountability, and shared purpose. Everyone shows up with a can-do attitude, a willingness to help, and a focus on delivering value. It’s an environment where collaboration thrives, growth is encouraged, and excellence is recognized." ~ Jordan Duffy - Senior Manager, Client Success

NOTE: Candidates must reside and be eligible to work in New South Wales, Victoria, Western Australia or Queensland in order to be considered for this opportunity.

Working at Absorb means joining a team that values trust, accountability, and shared purpose. As a Japanese Bilingual Implementation & Client Success Manager (Hybrid Role), you will play a pivotal role in ensuring our clients’ success from initial implementation through ongoing engagement. This unique position combines the responsibilities of an Implementation Project Manager (IPM) and a Client Success Manager (CSM)—you’ll guide clients through seamless LMS onboarding and continue to foster strong relationships that drive adoption, retention, and growth. Your bilingual proficiency in Japanese and English will enable you to deliver exceptional service to our APAC clients while leveraging your technical expertise and strategic mindset.

Interested in hearing more about Absorb from a current employee? Listen here:

Absorb Culture - Absorb LMS

What you’ll do:

Implementation Responsibilities

• Own the software implementation process for new clients, end-to-end via phone, email, and virtual meetings.
• Gather and document requirements, confirm project scope, and develop achievable timelines and program goals.
• Provide in-depth LMS training, best practices, and workflows tailored to client needs.
• Support additional products and integrations (RESTful API, CRM/HRM integrations, etc.).
• Act as a liaison for cross-departmental collaboration and resource management.

Client Success Responsibilities

• Develop trusted relationships with a portfolio of clients to promote retention and loyalty.
• Manage the client journey post-onboarding through adoption, advocacy, and renewal.
• Drive outcomes and demonstrate ROI to key stakeholders throughout the client lifecycle.
• Proactively monitor client health, manage escalations, and identify churn risks.
• Identify upsell and expansion opportunities for the Account Management team.

What you’ll bring:

• 2–5 years of experience with a mix of software implementation/client onboarding, project management, customer success and/or account management roles
• Strong understanding of SaaS concepts and LMS/E-learning industry.
• Excellent written and verbal communication skills in Japanese and English.
• Proven time-management and organizational skills.
• Ability to explain complex concepts and build strong client relationships.

Additional preferred qualifications:

• PMP or formal project management experience.
• Previous LMS admin or training experience.
• Familiarity with tools such as Salesforce, JIRA, Zendesk, ChurnZero.
• Knowledge of adult learning principles and E-learning best practices.

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

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