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“Ever since my first day at Absorb, everyone has been welcoming and supportive all while keeping the client experience top of mind. Joining the Implementations team is a unique opportunity to dive deep into project management skills, as well as work with clients in a longer capacity to get them fully onboarded with Absorb’s LMS. Every Implementation is different, but this is a good thing as it allows you to be a creative problem solver! Our team is passionate, kind, and always willing to lend a helping hand. I am grateful to be apart of this amazing team here at Absorb!” - Samantha Martin, Team Lead Implementations

As the Team Lead of Implementations, you will oversee and develop a team of project-focused implementation specialists who play a pivotal role in managing client relationships after the sale. Your team will ensure project requirements are thoroughly understood and executed on schedule. In this leadership role, you will facilitate team meetings, spearhead cross-departmental initiatives, and provide ongoing coaching through regular one-on-one sessions. Your guidance will empower team members with the support, resources, and tools they need to excel in their roles.

Absorb Culture - Absorb LMS

What you’ll do:

• Work alongside management to design and implement Absorb customer experience strategies in every interaction through our clients’ onboarding journey.
• Provide training, coaching, mentorship and professional development opportunities to ensure the team is performing, meeting individual and team metrics, and are highly engaged.
• Oversee the day-to-day operations of the implementation team, working with other Team Leads across Client Services, Product, Development and CloudOps teams to manage and resolve customer issues and escalations.
• Lead regular team meetings
• Develop individual team members through one on one’s; including project progress, goal management and target tracking.
• Define a world class onboarding team, through recruitment initiatives.
• Define, refine, and report on key operational metrics and find data trends.
• Serve as the first escalation point for client and team issues.

What you’ll bring:

• Minimum 3 years managing client onboarding, implementation, and/or training experience in the software industry.
• Previous team lead and/or supervisory experience required.
• Proven Project Management experience for small projects.
• Able to maintain high quality service delivery and documentation.

Additional preferred qualifications:

• Second language, French preferable.
• Gainsight admin experience would be considered an asset.

Technologies we use:

• Absorb LMS, Salesforce, Gainsight, Taskray, Slack, Windows, Microsoft Office

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com