Senior Account Manager
Absorb LMS
"At Together, I’ve had the unique opportunity to work across both Customer Success and Account Management, onboarding a diverse range of customers and helping expand their mentorship programs. Across both roles, I’ve valued our culture of timely feedback, team cohesion, and celebrating wins. The warmth and joy of the team have made this one of the most rewarding experiences of my life."- Mateo Peralta, Account Manager Growth
About the role:
The Senior Account Manager at Together plays a key role in driving client success and business growth. You will be a trusted partners to our Enterprise clients, building strong relationships, crafting strategic account plans, and consistently delivering on retention and expansion goals. With your sharp focus on forecasting and closing opportunities, you will also mentor junior team members and help elevate team performance. Your strong relationship building skills directly contributes to stronger client loyalty, increased upsell potential, and long-term revenue growth.
What you’ll do:
- Account Growth & Expansion: Identify and pursue upsell and cross-sell opportunities within existing accounts to support revenue growth and client expansion.
- Client Retention & Relationship Management: Drive contract renewals and long-term retention by building and nurturing strong client relationships.
- Sales Enablement & Collaboration: Support the sales process by preparing client-facing documentation, participating in team initiatives, and contributing to process improvements.
- Pipeline & Target Management: Maintain a pipeline of qualified opportunities and contribute to achieving sales and retention targets.
- Account Planning & Execution: Coordinate internal and external resources to deliver comprehensive account management throughout the client lifecycle.
- Continuous Learning: Stay current on product updates and actively develop skills to independently manage and close business opportunities.
What you’ll bring:
- Bachelor's degree in Business or related field
- (Preferred) Experience with Account Management at a B2B SaaS company
- Proven ability to manage client relationships (including upselling) with a minimum 3 years of experience
- Excellent written and verbal communication skills
- Ability to thrive in a dynamic, collaborative, and fast-paced environment
- Extremely self-motivated with a diligent work ethic
- Experience working with CRMs, including Salesforce and Hubspot
Additional preferred qualifications:
- Experience working with a global client base
- Strong MS Office skills – primarily Excel and PowerPoint
- Fluency in additional languages
Are you ready to become an Absorber?
What we offer:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
- We achieve exceptional results by genuinely caring about each other and the work we do
- We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com