Account Executive, Expansion
7shifts
7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.
As the Account Executive, Expansion at 7shifts, you will work with existing customers and use our sales tech stack to drive revenue growth and increase payroll attach rate. Reporting to the Senior Manager, SMB Sales, your role will focus on identifying customer pain points, uncovering opportunities for account expansion, demonstrating tailored solutions, and closing deals through proactive follow-ups and strategic objection handling.
We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.
What you’ll do:
- Serve as the primary contact for existing 7shifts customers across all channels (text, email, and phone), communicating our value proposition and driving revenue growth
- Host product demos with existing customers using thoughtful discovery to identify their needs and recommend 7shifts solutions that enhance their experience
- Effectively manage lead and opportunity pipelines, working efficiently to qualify customers and close good-fit restaurants on upsells, new add-ons, Payroll, and location expansion to achieve targets
- Leverage sales tools to execute and accurately track activities (Salesforce, Outreach, Gong, Slack)
- Collaborate with cross-functional partners such as SDRs, Product, Support, Implementation, Mid Market Sales, and Marketing to drive results and share valuable customer insights
What you bring:
- Previous experience in a high-volume, quota-carrying tech sales role where you consistently demonstrated high performance and target attainment
- Experience in uncovering customers' needs through deep discovery within existing accounts to drive value-based expansion
- A strong bias toward action and a sense of urgency to move with speed
- You are tech-savvy and skilled in using sales tools to manage your pipeline efficiently, prioritize tasks, and maximize productivity
- You take a solutions-oriented approach, proactively addressing restaurant pain points and confidently handling objections to find the best outcomes for customers
- You have a growth mindset, seeing challenges as opportunities, adapting to change with enthusiasm, and embracing new ideas with curiosity and resilience
It’d be even cooler if you had:
- Experience closing MRR and/or Payroll sales opportunities
- Availability to work the equivalent of 11AM-7PM ET (from any timezone)
- Previous experience in the restaurant-tech industry or working in a restaurant setting
- Opportunity: It’s an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
- Challenge: We’re tackling real problems for restaurant owners and we’re just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
- Culture: There’s a reason we’re one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
- Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!
- Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
- Flexibility: Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world
- Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more