Sr. Manager, Marketing Program Management, Brand + Creative



Marketing & Communications
United States · Canada · Remote
Posted on Wednesday, November 15, 2023
We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
The Marketing Strategy + Ops team is looking for an experienced Sr Manager, Marketing Program Management, Brand + Creative to own, build and manage the creative projects and workflows for the marketing team, and ensure processes are scalable. They are also in charge of leading marketing creative projects to reach all company objectives in a timely manner, measuring the performance, and making recommendations for future improvements. This role will work across marketing and closely with other Ops leaders, including the Creative Operations Manager.
Reporting into the Sr. Director of Marketing Operations, this role will own the entire end-to-end workflow of the campaign creative processes for the marketing team including all aspects of design, motion, video, and content. They will be responsible for ensuring all requirements are gathered with a clear creative brief for creative production requests and will manage high-touch creative projects through the project lifecycle from planning timelines to final in-market delivery. This role will also be responsible for the prioritization of work for the creative teams and using the Scrum methodology, and escalating risks to delivery.
The ideal candidate will be familiar with creating a successful creative brief for the team, and understand the balance of managing the creative team like an agency in an in-house setting.
This is a remote opportunity within Canada and the US.

What we're looking for:

  • 7+ years of professional project/ program management experience, in an agency or in-house marketing environment
  • 4+ years of indirect people management experience
  • Experience with creating processes or operational frameworks and working with project management tools
  • Creative project management experience required; agency experience preferred
  • Effective relationship-building skills; ability to cultivate strong partnerships across functions to bring people together toward common goals and consensus
  • Effective communication and presentation skills, both written and verbal; confidence in leading/facilitating cross-functional team meetings to achieve results
  • Exceptional organizational skills; detail-oriented
  • Strong time management skills; ability to troubleshoot issues, juggle multiple programs, and prioritize
  • High energy and flexibility in a constantly evolving team environment
  • Proven ability to work and adapt to a fast-paced environment
  • Strong self-starter with the ability to manage ambiguity

What you can expect:

  • Activates and manages end-to-end creative and brand projects across multiple campaigns with online and offline deliverables
  • Owns the creation and management of creative workflows, processes, and overall operational cadences
  • Builds and manages the foundations of the workflow, tooling, processing incoming marketing creative project requests from across 1Password, in addition to marketing specific requests
  • Closely partners upstream during strategic development with Marketing counterparts to ensure cross-functional alignment milestones and timelines for brief development and project kickoffs are met
  • Manages laterally with creative, content and brand on timely execution of core assets and with delivery management on execution of derivatives, versions, and translations
  • Ensures timely execution of all project assets to meet launch dates, and sees through analytics and retrospectives post-campaign launch
  • Manages day-to-day tasks of program planning and execution
  • Communicates strategic milestones and brief due dates to marketing partners; ensures information is available and complete
  • Populates agendas for planning, kick-off, pre-pro, and review meetings
  • Proactively identifies program risks early on and provides mitigation strategies
  • Monitors and advocates process; identifies gaps/improvements to work more efficiently
  • Demonstrates ownership/investment in the work; has clear understanding of business goals
  • Has a good understanding of budget; tracks program budgets and facilitates conversation between Creative, Marketing and Production if/when costs impact design &/or budget
  • Deep understanding of marketing goals and success metrics and support to identify priorities within the creative project work and therefore supports the prioritization and moving the marketing campaign work along based on the marketing roadmap, and keeps everyone focused on the most important work to drive the business forward
USA-based roles only: The Annual salary for this role is between $150,000 USD and $202,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The Annual salary for this role is between $138,000 CAD and $186,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
What we offer:
We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:
Health and wellbeing
> 👶 Maternity and parental leave top up programs
> 👟 Wellness spending account
> 🏝 Generous PTO policy
> 💖 Company-wide wellness days off scheduled throughout the year
> 🧠 Wellness Coach membership
> 🩺 Comprehensive health coverage
Growth and future
> 📈 Employee stock option program for all full time employees
> 💸 Retirement matching program
> 💡 Training budget, 1Password University access, and learning sessions
> 🔑 Free 1Password account (and friends and family discount!)
Flexibility and community
> 🤝 Paid volunteer days
> 🌎 Employee-led DEI&B programs and ERGs
> 🏠 Fully remote environment
> 🏆 Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this your Talent Partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
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